Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Pauline Gagnow

Seymour,WI

Summary

Dynamic administrative professional with a proven track record, excelling in customer service and meticulous records management. Recognized for enhancing operational efficiency and maintaining confidentiality. Proficient in MS Office, I bring strong organizational skills and a commitment to excellence, ensuring seamless office operations and client satisfaction.

Overview

27
27
years of professional experience

Work History

Administrative Assistant

Seymour Community School District
Seymour, WI
09.2019 - Current
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Developed and maintained filing systems for confidential documents and records.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Entered data into spreadsheets using Microsoft Excel and Google platform.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.

Banking Specialist

Bank First National
Manitowoc, WI
01.1998 - 08.2019
  • Performed administrative tasks such as copying, scanning and mail sorting on daily basis
  • Input statement information, reconciled accounts and resolved discrepancies
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts
  • Opened new customer accounts, including checking, savings and lines of credit
  • Supplied tellers with coin and currency as needed
  • Exceeded customer service satisfaction ratings by providing prompt answers to specific questions
  • Answered customer questions in friendly and knowledgeable manner to maintain high satisfaction levels
  • Balanced daily cash deposits and vault inventory with zero error rate
  • Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings
  • Adhered to regulatory and company security and audit procedures
  • Examined checks for identification and endorsement
  • Processed cash withdrawals
  • Delivered prompt, accurate and excellent customer service
  • Ensured all banking records and client information remained confidential
  • Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance

Treasurer

Rock Ledge PTO/PTA
Seymour, WI
05.2013 - 05.2018
  • Managed business financial affairs, including administering overall budget
  • Created yearly budgets and completed accounts receivable and payable tasks each month
  • Advised officers on major purchases and recurring expenditures to keep operations in line with budget constraints
  • Reconciled accounts with statements and invoices on monthly basis, investigating and resolving descrepancies to maintain records accuracy
  • Maintained general ledger and chart of accounts, performed complex accounting functions such as journal entry preparation, account analysis, balance sheet reconciliation and preparation of quarterly financial statements

Education

Some College (No Degree) - Banking And Financial Support Services

Northeast Wisconsin Technical College
Green Bay, WI

High School Diploma -

Seymour High School
Seymour, WI

Skills

  • Administrative support and office management
  • Attention to detail
  • Reliable and punctual
  • Effective communication
  • Problem solving and critical thinking
  • MS Office proficiency
  • Strong work ethic
  • Customer service excellence
  • Team collaboration
  • Filing and records management
  • Confidentiality and privacy practices
  • Organizational skills
  • Scheduling and task prioritization

References

References available upon request.

Timeline

Administrative Assistant

Seymour Community School District
09.2019 - Current

Treasurer

Rock Ledge PTO/PTA
05.2013 - 05.2018

Banking Specialist

Bank First National
01.1998 - 08.2019

Some College (No Degree) - Banking And Financial Support Services

Northeast Wisconsin Technical College

High School Diploma -

Seymour High School

Similar Profiles

CREATE PROFILE