PAULINE GALLOWAY
Albuquerque,NM
Summary
Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Childcare Eligibility Interviewer
Early Childhood Education Care Department
11.2023 - Current
- Screened Clients for proper case documents prior to appointments scheduled
- Scheduled clients’ appointments for case workers
- Interview Clients
- Assisted with high rate in Walk in Clients
- Assess need for care
- Determined Eligibility for childcare assistance Programs
- Document Findings and provide justification of decisions
- Independently managed case load
- Made changes for clients within their cases
- Made referrals to other early childhood services, community resources or state agencies
- Approved childcare placements contract
- Assisted families in qualifying for program
- Assisted high rate of immigration cases, Student, and work visa in qualify for program
- Assisted with High-risk Clients: On verge of Homelessness, Homeless, CYFD cases (children just returned/In process of getting other children back, Domestic violence cases)
- Assisted Providers with questions on contracts
- Provided clients and providers information on policy and procedures related to childcare program
- Volunteered for Community outreach / Eligibility fairs.
Background Intake Officer
Administration Office of the Courts
08.2020 - 11.2023
- Initiate cases in Odyssey and perform NCIC criminal history checks
- Received and responded to correspondence from detention centers and courts throughout the state
- Update various daily logs used to track work progress and performance
- Conduct screenings on criminal backgrounds of individuals arrested statewide and charged with criminal offenses and being considered for early delegated release (EDR)
- Assessed the offender’s threat level to self and others
- Accessed the National criminal history using the NCIC database following all federal and state protocols
- Communicated with local jails, Probation and Parole, and courts as needed
- Determined and verified actual identities of offenders in court or in custody
- Compiled information for statistical data
- Coordinated Various Projects
- Other duties as assigned.
- Performed daily typing and filing for major crimes unit.
- Observed strict confidentiality guidelines to properly secure information and data.
- Coordinated with other law enforcement personnel to exchange information.
- Interviewed inmates to obtain information
Background Investigator
Administration Office of the Courts
08.2020 - 11.2023
- Completing full background investigation report (BIR) using state and federal criminal justice databases
- Completed Public Safety Assessment (PSA) using criminal history and department policy providing release recommendations to judges
- Assessed offender’s threat level to self and others
- Accessed National criminal history using NCIC database following all federal and state protocols
- Provide detailed reports to court including recommendations for release and referrals to community treatment providers
- Participated and attended conferences, training and community outreach or educational programs related to court programs.
Judicial Specialist II- Criminal Division
13 Judicial District Court – Sandoval County
11.2014 - 08.2020
- Assisted Judge on Criminal dockets
- Prepared Bench Warrants, Notices, Transports, Releases, Data entry
- Result hearings and other Duties
- Prepare and process all court work in timely, prompt, accurate, complete, proper, and efficient manner
- Ensuring court rules and procedures are followed; docket all cases received/enter case data and process into case management system
- Prepare, mail out and route documents such as notices, motions, opinions, orders, records, calendars, pleadings, memorandum in opposition and case materials
- Process Petitions for Trial Court Extensions of Time to Proceed to Trial
- Prepare bench warrants and cancellations; process and expedite Orders of Protection and notify law Enforcement agencies
- Set arraignments, hearings, trials; mail record proper's timely; submit case files to judges as requested
- Track cases to ensure compliance with case type, appearance dates, sentencing requirements and follow through with necessary steps, to include orders to show cause, bench warrants, recusals, excusals, pleadings, and rule extensions
- Docket and monitor calendar
- Ran reports on cases needing closures, missed timelines, Cases recused and to be reassigned
- Maintained integrity of case files
- Close cases when appropriate.
- Researched statutes, decisions, legal articles, and codes.
- Revised and finalized letters, briefs, and memos.
- Communicated pertinent information to clients via phone, email, and mail.
- Produced legal documents such as briefs, pleadings and appeals.
- Contacted witnesses to testify under oath at court hearings.
- Attended court hearings and depositions to take notes and document proceedings.
- Prepared various exhibits for attorneys for public meetings, zoning commission meetings, and legal resolutions.
Senior Secretary
13th Judicial District Attorney Office
10.2013 - 11.2014
- Processed all court papers in timely manner such as Probation Violations, Motions, Entry of appearances, Substitution of Counsel, Bench warrants / Amended Bench Warrants, Arraignment packets
- Scheduled all Grand Jury Cases with defendants, Law Enforcement (Police, Investigators and Special Agents) Defense attorneys and Prosecutors
- Composed Target letters, Extraditions and Interstate Compact, Transports and Detainers.
- Intercepted payments for attorney on Bad check program, Liaison between Defense Attorney, Witnesses, and Victims for Attorney
- Calendar – Hearings, Pretrial Interviews and Law enforcements time off.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained daily report documents, memos and invoices.
- Maintained electronic filing systems and categorized documents.
- Screened visitors and issued badges to maintain safety and security.
- Created and updated records and files to maintain document compliance.
- Volunteered to help with special projects of varying degrees of complexity.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Associate of Applied Science - Criminal Justice
Brown Mackie College- Albuquerque NM
New Mexico 05.2013
Skills
- Verbal Communication
- Policy Knowledge
- Interview techniques
- Proficiency in Microsoft , Epics, OnBase, ASPEN, DWS, Case Management, Odyssey
- Documentation and paperwork
- Telephone Etiquette
- Effective communication skills
- Resource information
- Interviewing
- Appointment Scheduling
- Data Entry
Legalresearchandanalysis - Skillsandexperience
- Gained experience as an Intern (Legal FACS) working with Westlaw for legal research, data collection and information reporting, assisted lower income families fill out Legal forms.
- Excellent qualifications in analyzing and reporting legal facts, precedents, and case law.
- Proven success in independently managing projects and meeting/exceeding all milestones and deadlines.
- Hands-on skills in the full range of paralegal functions and activities
Technologyqualifications
Westlaw, Paper Port, Word, Excel, PowerPoint, QuickBooks, Case Management system, OnBase, ASPEN, DWS, Odyssey, Zimbra, search engines for research
Certification
- NCIC / NMLETS
- GSD / Transportation Services Division (DL for driving State Vehicles)
Collegeanduniversityeducation
A.A.S., Associate of Applies Science Criminal Justice, 3.70/3.74, 2013, Brown Mackie College, Business Law, Administrative/Constitutional Law, Criminal Law, Family Law
Volunteerleadershipandawards
Legal FACS - Law Palooza, Bataan Military Academy, Back to School Operation, ECECD Eligibility fairs., Deans list, Graduate with Honors, Employee of the Month - 13th Judicial District Attorney’s Office
Professionalskillsandqualifications
- Maintaining professional demeanor, composure, and confidentiality
- Multi-tasking in a high-volume workload environment with capability to meet deadlines.
- Maintain and Prepared for Dockets, Calendar deadlines and Appointments.
- Communication Skills in High Volume Email and Correspondences.
- Prepared legal papers and correspondence, including motions and subpoenas utilizing legal terminology, procedures, and documents.
- Drafted, Proof-Read, Edit in a timely manner for processing of documents, correspondence, and records.
- Maintain office supply inventory through effective planning and forecasting.
- Capability to follow and comprehend all Federal, State and local laws, statues, codes and ordinances.
- Training new employees on day-to-day procedures and office functions.
- Effective Public Speaking / Communication Skills clearly and concisely, both orally and in writing
- Maintaining Calendars, Setting Appointments
- General Ledger and Cash Reconciliation/ Accounts Payable & Accounts Receivable
- Budget and Costs Analysis, Statistical reports
- Created Certificates, fliers, brochures, and business cards.
- Background Investigation skills: Criminal behavior patterns and profiles; investigative techniques and interviewing procedures.
- Prepared and Distributed documents, copies, agendas, and minutes.
- Maintains rosters for committees or groups.
- Coordinated and scheduled meetings, facilities, training, testing, travel, staff, video conferencing and tele-conferences.
- Answered multi-line telephone system and Provided customer service without giving legal advice.
- Managed and tracked information and data using electronic databases.
- Managed and routed files, information, mail, and records to appropriate destination.
- Monitored several hearings to Include: Grand Jury, Sequestered cases, Criminal and All Domestic Hearings
- Serves as a liaison between Detention Centers, committees, the public or other judicial entities.
- Tracked and prepared travel or other reimbursement requests.
- Coordinated services with outside agencies.
- Bi-Lingual – Spanish
Languages
Spanish
Professional Working
Timeline
Childcare Eligibility Interviewer
Early Childhood Education Care Department
11.2023 - Current
Background Intake Officer
Administration Office of the Courts
08.2020 - 11.2023
Background Investigator
Administration Office of the Courts
08.2020 - 11.2023
Judicial Specialist II- Criminal Division
13 Judicial District Court – Sandoval County
11.2014 - 08.2020
Senior Secretary
13th Judicial District Attorney Office
10.2013 - 11.2014
Associate of Applied Science - Criminal Justice
Brown Mackie College- Albuquerque NM
- NCIC / NMLETS
- GSD / Transportation Services Division (DL for driving State Vehicles)
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