Pauline Hackney
Rich Creek,VA
Summary
Dynamic and reliable professional with a proven track record at LewisGale Hospital Montgomery, adept in customer service and problem-solving. Excelled in enhancing customer satisfaction and streamlining operations, showcasing exceptional organizational skills and attention to detail. Demonstrated ability to collaborate effectively, driving team success and operational efficiency.
Overview
20
20
years of professional experience
Work History
Dietary Aide
LewisGale Hospital Montgomery
04.2023 - 03.2024
- Served meals to residents in accordance with established schedules and dietary procedures.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Maintained strict hygiene standards in the kitchen, significantly reducing cross-contamination risks.
- Participated in regular training on food safety and dietary trends, staying ahead in nutritional knowledge.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Greeted customers and answered inquiries regarding menu items and specials.
- Kept all kitchen areas clean, tidy, and free of hazards.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing the risk of contamination or illness.
- Delivered nourishment and supplements to the nurse station for distribution to specific residents.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating food and non-food supplies as directed.
- Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.
- Trained new staff on dietary guidelines and kitchen procedures, elevating team competency levels.
- Utilized POS system to receive and process food and beverage orders.
- Processed customer payments and balanced cash drawers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Cashier/Sales Associate
Dollar General
09.2022 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Used POS system to enter orders, process payments and issue receipts.
- Helped customers locate products and checked store system for merchandise at other sites.
Cashier/Sales Associate
Dollar Tree
06.2022 - 12.2022
- Greeted customers entering the store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, and refunds, and resolved transaction issues.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Stocked, tagged, and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Managed cash drawer accurately, ensuring all transactions were balanced at the end of the day.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments, and issue receipts.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Dishwasher
Friends and Family Restaurant
10.2014 - 05.2022
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
- Maintained a safe working environment by properly using and storing cleaning chemicals according to safety guidelines.
- Collaborated effectively with servers and bussers to ensure timely clearing of tables, enhancing guest experience throughout their visit.
Food Server
Virginia Tech Dining Services
08.2009 - 05.2010
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed cash register accurately, ensuring the proper handling of transactions and tips.
- Collected payment for food and drinks served, balanced cash receipts, and maintained an accurate cash drawer.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Maintained cleanliness and organization in the dining area, ensuring a welcoming environment for guests.
- Cultivated warm relationships with regular customers.
Cashier
Magic Mart
04.2004 - 08.2009
- Greeted customers entering the store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Stocked, tagged, and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Managed cash drawer accurately, ensuring all transactions were balanced at the end of the day.
Hostess
Shoney's Restaurant
11.2003 - 04.2004
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Collected credit card, cash, and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into the POS terminal, split bills, and accept payments.
Education
No Degree - AMT-Medical Admin Management
Virginia Western Community College
Roanoke, VA05-2026
High School Diploma -
James Monroe
Lindside, WV05-2002
Skills
- Time management
- Problem-solving
- Customer service
- Patient communication
- Verbal communication
- Relationship building
- Computer skills
- Attention to detail
- Organizational skills
- Teamwork and collaboration
- Reliability
- Customer satisfaction
- Effective communication
Timeline
Dietary Aide
LewisGale Hospital Montgomery
04.2023 - 03.2024
Cashier/Sales Associate
Dollar General
09.2022 - 12.2022
Cashier/Sales Associate
Dollar Tree
06.2022 - 12.2022
Dishwasher
Friends and Family Restaurant
10.2014 - 05.2022
Food Server
Virginia Tech Dining Services
08.2009 - 05.2010
Cashier
Magic Mart
04.2004 - 08.2009
Hostess
Shoney's Restaurant
11.2003 - 04.2004
No Degree - AMT-Medical Admin Management
Virginia Western Community College
High School Diploma -
James Monroe
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