Pauline Hargesheimer
Customer Service, Patient Care Coordinator
Kempner,TX
Summary
Hardworking and passionate job seeker with strong customer service and organizational skills. Professional, trustworthy, and dependable candidate. Successful at adapting and managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet goals and grow.
Overview
15
15
years of professional experience
Work History
Direct Support Professional
Self Employed
01.2021 - Current
- Administered medication as directed by physician and/or guardian
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Transported clients to medical and dental appointments to provide support.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
Boomerang Cleanings
Self Employed
01.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently.
- Proven ability to learn quickly and adapt to new situations and needs.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Patient Care Coordinator
Concord Hospital Orthopedics
09.2023 - 02.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
Patient Care Coordinator
Lakes Region Community Services
09.2023 - 01.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Team Lead
H&R Block
12.2021 - 07.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Spearheaded multiple high-impact projects simultaneously while meeting tight deadlines under pressure-packed situations.
- Developed succession planning strategies to ensure continuity of leadership within the team and facilitate smooth transitions during organizational changes.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
Customer Service Lead Supervisor
Home Depot
02.2018 - 02.2021
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Organized regular team meetings to share best practices, driving continuous improvement within the department.
- Responded to customer calls and emails to answer questions about products and services.
- Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
- Reviewed associate performance to identify training needs.
- Analyzed customer feedback data to identify areas for improvement and implemented changes accordingly.
- Provided constructive feedback during performance evaluations aimed at promoting employee growth.
- Greeted customers and listened closely to problems described to determine solutions.
- Developed strategies for improving service quality, increasing overall customer satisfaction ratings.
- Collaborated with cross-functional teams to ensure seamless customer experiences across all channels.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided backup support for organizational leadership.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Delivered prompt service to prioritize customer needs.
- Cross-trained and backed up other customer service managers.
- Trained staff on operating procedures and company services.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded proactively and positively to rapid change.
- Increased efficiency and team productivity by promoting operational best practices.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Developed and implemented customer service policies to enhance satisfaction.
Book Keeper
Chuck Anderson
08.2010 - 09.2020
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Posted daily receipts and payments in accordance with corporate protocols.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Reported financial data and updated financial records in ledgers and journals.
- Negotiated advantageous contracts for clients by leveraging long-standing relationships within the industry.
- Delivered measurable results by utilizing data-driven insights to optimize ad placement and targeting strategies.
- Streamlined advertising processes, resulting in improved efficiency and cost savings for clients.
- Kept up-to-date with industry trends and best practices to ensure cutting-edge advertising techniques were employed.
- Leveraged social media platforms to extend the reach of campaigns, fostering greater engagement among potential customers.
- Utilized e-mail and social media to highlight products and services.
- Attended customer meetings, trade shows and conferences as company representative.
- Updated team protocols to streamline marketing procedures and optimize promotion releases.
- Marketed products without using paper-based strategies in order to keep low carbon footprint.
- Envisioned, designed and launched revamped website to better convey the real estate market.
Para Assistant Instructor
Pemi-Baker Literacy
09.2018 - 07.2019
- Provided support during classes, group lessons, and classroom activities.
- Demonstrated knowledge of evidence-based strategies to foster independence and social academic engagement,
- Promoted a positive learning atmosphere by modeling enthusiasm for subjects taught and encouraging students'' curiosity.
- Participated in professional development opportunities, staying up-to-date on current educational trends and best practices.
- Developed strong relationships with parents through open communication channels, supporting student growth beyond the school day.
- Assisted students in developing critical thinking skills through problem-solving exercises and group projects.
- Adhered to predetermined behavior and academic plans and collaborated on adjustments.
- Assessed student assignments to check quality and completeness before submission for grading.
- Enhanced classroom management by establishing clear rules and expectations, fostering a respectful learning environment.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Supported student learning objectives through personalized and small group assistance.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
- Collaborated with other instructors to develop cross-curricular activities for a well-rounded educational experience.
- Maintained safety and security by overseeing students in recess environments.
- Recorded grades for coursework and tests in online reporting system.
- Applied specialized teaching techniques to reinforce social and communication skills.
- Assessed student social, emotional, and academic needs to plan goals appropriately.
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Collaborated with other instructional assistants and teachers to provide comprehensive support to students and deliver instruction aligned with curriculum standards.
- Provided support to help students with special needs learn and grow.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Fostered student curiosity and interest through creative hands-on activities.
Caregiver
Granite State Independent Living
01.2010 - 04.2013
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted patients with self-administered medications.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
Education
High School Diploma -
Belmont High School
Belmont, NH05.2006
Art History & Psychology
New Hampshire Institute of Art
Manchester, NH06.2008
Early Childhood Education
Penn State
Scranton, PA06.2010
Real Estate & Marketing
Real Estate School
Concord, NH2018
Skills
- Behavior redirection
- Client Support
- Compassionate Caregiving
- Behavioral Management
- Decision-making support
- Health and safety requirements
- Direct Patient Care
- Appointment Scheduling
- Social Skills Development
- Crisis Management
- Documentation and Recordkeeping
- First Aid Certification
- Medication Management
- Relationship Building
- Personal Care Worker (PCW)
- Customer Service
- Critical Thinking
- Money handling abilities
- Documentation
- Prioritization
- Time Management
- Scheduling
- Document Management
- Database Administration
- Punctual and Reliable
- Computer Proficiency
- Records Management
- Referral Coordination
Timeline
Patient Care Coordinator
Concord Hospital Orthopedics
09.2023 - 02.2024
Patient Care Coordinator
Lakes Region Community Services
09.2023 - 01.2024
Team Lead
H&R Block
12.2021 - 07.2023
Direct Support Professional
Self Employed
01.2021 - Current
Boomerang Cleanings
Self Employed
01.2019 - Current
Para Assistant Instructor
Pemi-Baker Literacy
09.2018 - 07.2019
Customer Service Lead Supervisor
Home Depot
02.2018 - 02.2021
Book Keeper
Chuck Anderson
08.2010 - 09.2020
Caregiver
Granite State Independent Living
01.2010 - 04.2013
High School Diploma -
Belmont High School
Art History & Psychology
New Hampshire Institute of Art
Early Childhood Education
Penn State
Real Estate & Marketing
Real Estate School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Healthcare benefitsWork-life balanceCompany CultureCareer advancementLanguages
English
Interests
Art & Art History
Cooking & Farm Life
Hiking & Outdoors
Similar Profiles
DONNA MITCHELLDONNA MITCHELL
Support Worker at Self EmployedSupport Worker at Self Employed
Dale McBrideDale McBride
Vintage Reseller at Self EmployedVintage Reseller at Self Employed
Mounaguru VisuvalingamMounaguru Visuvalingam
Technician at self employedTechnician at self employed
Brayan Ruiz BarrazaBrayan Ruiz Barraza
Machine Operator/General Laborer at Self EmployedMachine Operator/General Laborer at Self Employed
Lawain PeeteLawain Peete
Assistant Manager at Citi TrendsAssistant Manager at Citi Trends