PAULINE HAUVER

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

• Coordinated move-in/move-out processes to ensure a smooth transition for both new and departing tenants.
• Negotiated favorable contract terms with service providers, resulting in reduced operational costs for managed properties.
• Maximized rental income potential by evaluating market trends and adjusting pricing strategies accordingly.
• Conducted thorough tenant background checks to minimize risk factors associated with renting units.

• Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
• Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
• Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
• Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
• Reservationist

• Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
• Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
• Negotiated real estate contracts to navigate transactions between buyers and sellers.
• Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.
• Vacation property managment
• Advertising, managing all aspects of the property including housekeeping, maintenance, scheduling rentals, bookkeeping, negotiating lease and rental agreements.
• Long Term and short term rentals
• Expanded clientele base with exceptional service delivery, resulting in numerous positive reviews and recommendations from satisfied customers.
• Provided guidance and consultation to clients to make well-informed decisions in real estate investments.

• Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
• Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
• Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
• Responded to customer requests for products, services, and company information.

• Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
• Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
• Negotiated real estate contracts to navigate transactions between buyers and sellers.

• Handled payroll processing accurately and efficiently, ensuring all employees were compensated fairly according to company policies.
• Enhanced office efficiency by streamlining filing systems and implementing effective organizational strategies.
• Supported executive team with timely and accurate document preparation, leading to increased productivity.
• Streamlined administrative processes by identifying inefficiencies and implementing appropriate solutions for improvement.
• Organized and updated databases, records and other information resources.
• Handled sensitive information with discretion while maintaining confidentiality at all times.
• Created organized filing system to manage department documents.

• Managed customer service inquiries and pinpointed and implemented proper path to resolution.
• Managed high-volume transactions accurately, ensuring minimal discrepancies in daily reconciliations.
• Imaged banking and loan documents, created computerized placeholders and built comprehensive electronic credit files.
• Supported branch operations by maintaining compliance with internal policies and regulatory requirements.
• Trained in ALL positions with the bank.

Head Teller, New Accounts, Customer Service, Facilitator of Loan and Mortgages, Proofing, Data Entry

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Processed customer transactions promptly, minimizing wait times.
• Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.