Pauline Hicks

Elmwood Cemetery & Mausoleum

08.1996 - 10.2024

Addressed customer concerns promptly, leading to increased satisfaction.
Established streamlined procedures for document management for enhanced accessibility.
Monitored expenditures for better financial control.
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Established team priorities, maintained schedules and monitored performance.

Summary