PAULINE HODGE, RN MSN
Old Orchard Beach,ME
Summary
Accomplished Patient Services Coordinator with a proven track record at Novartis Pharmaceuticals, specializing in neurology and multiple sclerosis. Expert in patient education and medication administration, demonstrating strong empathy and relationship-building skills. Achieved significant patient outcomes and trained new hires, contributing to diversity and inclusion initiatives. Recognized for leadership and collaborative problem-solving abilities.
Overview
18
18
years of professional experience
Work History
Patient Services Coordinator
Novartis Pharmaceuticals
East Hanover, USA
06.2020 - Current
- Specialize in neurology with in-depth training in the multiple sclerosis disease state
- Played a key role in launching the FDA-approved subcutaneous injection drug, Kesimpta
- Guide patients from therapy initiation to maintenance through welcome calls, cost coverage assistance, injection demonstrations, and follow-up calls
- Train new hires in virtual injection techniques
- Serve as an active member of the Diversity and Inclusion Board at regional and national levels, contributing to team social media initiatives on Yammer
- Independently manage patient load and documentation in strict compliance with HIPAA guidelines
- Collaborate with team members and management to optimize patient outcomes while consistently meeting performance metrics
- Engage with Cover My Meds to facilitate patient assistance
Field Focused Registered Nurse
Alexion Pharmaceuticals
New Haven, USA
05.2018 - 06.2020
- Launched Soliris for NMOSD (FDA approved in 2019), providing comprehensive education, treatment support, and access for patients with ultra-rare diseases
- Ensured patient treatment compliance through effective communication with both internal and external stakeholders
- Resolved barriers to care by coordinating comprehensive support and assistance
- Provided on-site expertise with payer requirements to secure patient-specific funding for therapies
- Maintained strong therapeutic relationships to facilitate ongoing patient education and support
- Conducted educational sessions at healthcare provider (HCP) offices and infusion sites
- Collaborated with third-party vendors to support patient needs in line with company policies
Senior Sales Northeast Clinical Educator
Mallinckrodt Pharmaceuticals
Northeastern U.S., USA
10.2015 - 03.2018
- Specialized in Rheumatology, focusing on the injectable specialty biologic drug, ACTHAR
- Identified potential drug candidates and executed reimbursement strategies from referral through medication delivery
- Achieved consistent quarter-over-quarter growth in prescriber penetration and patient referrals, earning two Above and Beyond awards in 2017
Clinical Nurse Educator and Sales
Novartis Pharmaceuticals
Northeastern U.S., USA
09.2014 - 09.2015
- Developed and delivered dynamic health education programs to empower patients and healthcare professionals regarding Gilenya therapy
- Strategically planned and executed patient observation sites in compliance with FDA requirements
Infusion Nurse Educator
Omnicare / CVS Health
Northeastern U.S., USA
08.2013 - 12.2014
- Recognized as one of the top five educators nationally, contributing significantly to revenue growth
- Conducted comprehensive IV therapy training sessions, enhancing the skills and confidence of nursing staff in Maine
Pharmaceutical Education and Sales
Inventiv Healthcare / Johnson & Johnson
Maine, USA
12.2011 - 10.2013
- Educated pediatricians on the reintroduction of Children's Tylenol and Motrin, emphasizing safety protocols and dosing guidelines
- Developed strong, trust-based relationships with physicians, driving product acceptance and increased sales
Clinical Nurse Educator
Critical Care Systems
Maine, USA
08.2008 - 10.2013
- Led educational initiatives focused on IV therapies and pain management
- Demonstrated proficiency in various infusion modalities while enhancing overall patient care
Infusion Nurse
Apria
Yarmouth, USA
09.2006 - 09.2008
- Delivered expert patient care and health education in managing complex infusion therapies
- Maintained high-quality patient outcomes through effective medication and IV therapy administration
Education
Master of Science - Family Nurse Practitioner (FNP) and Education
Norwich University
Northfield, Vermont02.2025
Bachelor of Science - Nursing
St. Joseph College
Standish, ME, USA05-1988
Skills
- Infusion Medication Administration
- Strong organization
- Verbal and written communication
- Relationship building
- Strong empathy
- Friendly and outgoing
- Team leadership
- Team collaboration
- Problem-solving
- Training coordination
- Patient Education
- Chemotherapy & IV Therapy
- Patient Care Implementation & Education
- Medical Terminology
- Medication Administration Expertise
Hobbies and Interests
- Irish dancing
- Listening to 70's & 80's music
- Completing multiple triathlons—including two Ironman 70.3 races
- Several half marathons and marathons
Timeline
Patient Services Coordinator
Novartis Pharmaceuticals
06.2020 - Current
Field Focused Registered Nurse
Alexion Pharmaceuticals
05.2018 - 06.2020
Senior Sales Northeast Clinical Educator
Mallinckrodt Pharmaceuticals
10.2015 - 03.2018
Clinical Nurse Educator and Sales
Novartis Pharmaceuticals
09.2014 - 09.2015
Infusion Nurse Educator
Omnicare / CVS Health
08.2013 - 12.2014
Pharmaceutical Education and Sales
Inventiv Healthcare / Johnson & Johnson
12.2011 - 10.2013
Clinical Nurse Educator
Critical Care Systems
08.2008 - 10.2013
Infusion Nurse
Apria
09.2006 - 09.2008
Master of Science - Family Nurse Practitioner (FNP) and Education
Norwich University
Bachelor of Science - Nursing
St. Joseph College
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