Summary
Overview
Work History
Education
Skills
Country Line Dancers, Horse Riding, Painting, Guitar Playing,
Timeline

Pauline Hyde

Lancaster,PA

Summary

Motivated business professional bringing twenty years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Creative Business Owner with exceptional background spent in culinary profession as a leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Results-driven manager, with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure Site Leader position. Ready to help team achieve company goals.

Overview

21
21
years of professional experience

Work History

Business Owner

The House Of Clarendon
03.2001 - 01.2022
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained new employees on proper protocols and customer service standards.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and motivated employees to perform daily business functions.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Assisted in recruiting, hiring and training of team members.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Managed purchasing, sales, marketing and customer account operations efficiently
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
  • Put together realistic budgets based upon costs and fees for successfully operating business

Country Club Events Manager

Wingate Country Club
Harare, Zimbabwe
1999 - 2001
  • Proved successful working within tight deadlines and fast-paced environment.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Organized and detail-oriented with strong work ethic.
  • Acted as team leader in group projects, delegating tasks and providing feedback.
  • Oversaw staff of 50 full time employees and 15 part time employees
  • Catered events for diplomatic functions, corporate functions and events, weddings and celebrations

Education

Bachelor of Arts - Confectionery Arts

Fabilo International School of Confectionery Arts, Lucerne Switzerland
10.1998

Bachelor of Arts - Culinary Arts

Butlers' Wharf Chef School, London UK
09.1997

Pastry Arts, Sugar Arts, Hospitality Management

Skills

  • Providing support, training and leadership to team and team leaders, generating enthusiasm with company loyalty Leadership training to include hiring and interviewing in professionally Maintaining open communication with team
  • Record keeping of confidential reports to ensure compliance with state and city labor laws
  • Tracking expenditure and costs
  • Handling member and guest services complaints and issues to ensure top-notch customer service

Country Line Dancers, Horse Riding, Painting, Guitar Playing,

Hobbies that I thoroughly enjoy.

Timeline

Business Owner - The House Of Clarendon
03.2001 - 01.2022
Country Club Events Manager - Wingate Country Club
1999 - 2001
Fabilo International School of Confectionery Arts - Bachelor of Arts, Confectionery Arts
Butlers' Wharf Chef School - Bachelor of Arts, Culinary Arts
Pauline Hyde