Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pauline Jones

Indianapolis,IN

Summary

Dynamic professional with extensive experience as a Home Health Aide at Healing Hand HC LLC, excelling in patient care and health monitoring. Proven ability to enhance client satisfaction through effective communication and regulatory compliance. Skilled in transportation support and medication management, ensuring clients receive exceptional service and support.

Overview

5
5
years of professional experience

Work History

Home Health Aide

Healing Hands HC LLC
Indianapolis, IN
06.2022 - Current
  • Assisted clients with personal hygiene, dressing, and mobility to maintain independence and dignity.
  • Supported meal planning, preparation, and feeding for clients with special dietary needs.
  • Provided toileting and continence care with compassion and respect for privacy.
  • Monitored medication schedules, and reminded clients of prescribed doses.
  • Maintained a safe environment by assisting with transfers and fall prevention techniques.

Advisor Assistant

Capital Group American Funds
Indianapolis , IN
10.2022 - Current
  • Analyzed financial statements using accounting software programs..
  • Composed, edited and typed complex memos and reports with job-related software.
  • Maintained up-to-date records of client portfolios and transactions in database system.
  • Processed trades on behalf of clients according to their instructions.
  • Directed customer inquiries to appropriate department personnel.
  • Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.

Appointment Scheduler

KHI Solutions
Indianapolis, IN
01.2021 - 09.2022
  • Acted as first point of contact and set appointments for prospective clients.
  • Addressed client inquiries and updated database information.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Answered phone calls and answered questions from potential customers.
  • Handled complaints and questions, and re-directed calls to other team members.

Education

Associate of Applied Science - Health Care Administration

Indiana Institute of Technology
Fort Wayne, IN
06-2015

Skills

  • Transportation support
  • Client communication
  • Appointment scheduling
  • Regulatory compliance
  • Patient care
  • Health monitoring
  • Personal hygiene assistance
  • Medication management
  • Database management

Timeline

Advisor Assistant

Capital Group American Funds
10.2022 - Current

Home Health Aide

Healing Hands HC LLC
06.2022 - Current

Appointment Scheduler

KHI Solutions
01.2021 - 09.2022

Associate of Applied Science - Health Care Administration

Indiana Institute of Technology

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