Pauline Kakkos
Astoria,NY
Summary
Seeking a position with a firm that will enable me to utilize the knowledge and experience gained during my employment to continue to grow, excel, and contribute to the organization.
Overview
17
17
years of professional experience
Work History
Payroll Compliance Manager
Novak Francella LLC
07.2022 - Current
- Represented the Firm at monthly arbitration meetings with the client to resolve disputes.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Senior Payroll Compliance Auditor
Novak Francella, LLC
02.2013 - 06.2022
- Responsible for executing and completing 8 – 10 payroll audits per month to ensure company payroll records and tax records are in sync to determine if all wages and benefits due have been paid
- Companies audited ranged in size from 50 – 1500 employees each
- Coordinate the download of all company payroll data for each audit performed to prepare for reconciliation to various tax forms and company general ledgers searching for evidence of impropriety
- Prepare management reports on audit findings regarding accuracy and completeness of payroll and tax records
- Manage the resolution process with clients who had disputes related to findings that were uncovered as part of the audit process
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Mentor and oversee the training process for junior auditors, sharing knowledge and best practices to foster their professional growth within the team.
Patient Coordinator / Administrative Assistant
Astoria Dental Arts
09.2009 - 02.2013
- Worked closely with the dental staff attending to business needs such as scheduling appointments, ordering dental equipment and supplies, scheduling business trips and taking care of all calls
- Responsible for the management of all billing related inquiries such as such as accepting payments, setting up payment plans, and coordinating payments with insurance companies
- Coordinated patient care by organizing the daily schedule and ensuring operations ran promptly and efficiently for both the patient and dental staff.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
Retail Associate
The Little Soap Shop
04.2007 - 09.2009
- Managed part time staff members and oversaw daily operations including the opening / closing of the store, coordinating stock of merchandize, arranging product displays, and payroll of weekend staff members
- Assisted customers with merchandise selections ensuring all clients received personalized customer service.
Education
Bachelor of Arts - Sociology
CUNY - Queens College
New York, NY05.2010
Skills
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Experience with payroll software such as ADP, Paychex and QuickBooks
- Ability to multitask either autonomously or as part of a team
- Team Leadership
- Staff Training and Development
- Professional and Courteous
- Verbal and written communication
Languages
Greek
Native or Bilingual
Timeline
Payroll Compliance Manager
Novak Francella LLC
07.2022 - Current
Senior Payroll Compliance Auditor
Novak Francella, LLC
02.2013 - 06.2022
Patient Coordinator / Administrative Assistant
Astoria Dental Arts
09.2009 - 02.2013
Retail Associate
The Little Soap Shop
04.2007 - 09.2009
Bachelor of Arts - Sociology
CUNY - Queens College
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