Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pauline Lantz

Port St. Joe

Summary

Well-qualified property manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

10
10
years of professional experience

Work History

Property Manager

Best American Storage
09.2021 - 07.2025
  • Ensured efficient operation of self storage facilities
  • Rented clean units, and originated least agreements.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.

Universal Banker

Capital City Bank
04.2017 - 09.2021
  • Opened commercial and consumer checking accounts, opened savings accounts, trust accounts, initiated wire transfers, and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Completed BSA compliance training.
  • Worked with Xperience software.
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
  • Maintained cash drawer and verified vault balance.

Aftercare Teacher

Oak Grove Daycare And Preschool
12.2016 - 04.2017
  • Developed strong relationships with colleagues, fostering a collaborative environment for curriculum development and implementation.
  • Enhanced communication skills among students through group projects, presentations, and debates.
  • Contributed to after-school programs to enhance the overall educational experience of students beyond the classroom setting.
  • Prepared food and served meals and refreshments to children.
  • Organized and stored toys and classroom materials to maintain order in activity areas.
  • Performed general housekeeping duties by washing tables and chairs, putting away chairs and properly placing toys in cubbies.

Server

Castaways
03.2016 - 12.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

BOH Manager

Bin4Eleven
05.2015 - 03.2016
  • Analyzed sales data to identify popular dishes and optimize ingredient purchasing decisions.
  • Collaborated with front-of-house staff to ensure seamless communication and timely service delivery.
  • Established productive relationships with local vendors for better pricing and fresher ingredients.
  • Oversaw menu development, incorporating seasonal ingredients for diverse culinary offerings.
  • Streamlined communication channels between FOH and BOH teams to improve overall restaurant efficiency.
  • Optimized inventory management for reduced food waste and cost savings.

Education

Homeschooled
Indianapolis, IN
05-2009

Skills

  • Property management
  • Payment collection
  • Property inspections
  • Customer service-focused
  • Exceptional oral and written communication skills
  • Tenant relations

Timeline

Property Manager

Best American Storage
09.2021 - 07.2025

Universal Banker

Capital City Bank
04.2017 - 09.2021

Aftercare Teacher

Oak Grove Daycare And Preschool
12.2016 - 04.2017

Server

Castaways
03.2016 - 12.2016

BOH Manager

Bin4Eleven
05.2015 - 03.2016

Homeschooled

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