Pauline Larson
Centennial,USA
Summary
Detail-oriented administrative professional with 10+ years of experience managing projects efficiently in fast-paced environments. Skilled in communication, relationship-building, and fostering collaboration. A proactive problem-solver, highly organized, and reliable team player, committed to supporting organizational success through multitasking.
Overview
18
18
years of professional experience
Work History
HOMEOWNER SUPPORT COORDINATOR
Habitat For Humanity of
02.2022 - Current
- Ensure clear understanding of homeownership processes through effective communication and partnership agreements
- Conduct an average of 6 partnership meetings per month to foster collaboration with future partner families
- Track and communicate progress on program requirements
- Manage and maintain electronic and paper-based filing systems for organized and accessible documents
- Supervised a team of 100+ volunteers across 7 short- and long-term projects, ensuring effective coordination, task completion, and project success
- Revamped database structure, resulting in a 50% reduction in data entry errors
- Collaborated on the development of a Homebuyers Education curriculum, enhancing client resources.
HOMEOWNER REPAIR COORDINATOR
Habitat For Humanity of
07.2022 - 08.2023
- Ensured homeowners had a thorough understanding of their agreements through effective communication and meetings
- Conducted detailed reviews of Home Repair program applications, ensuring accuracy in documentation for income verification
- Regularly communicated with clients regarding repair status updates, fostering trust and maintaining positive relationships
- Managed multiple repair projects simultaneously, ensuring timely completion and client satisfaction.
BILINGUAL TUTOR
Independent Contractor
02.2013 - 01.2022
- Created tailored daily agendas to meet both parental and children's needs, fostering learning opportunities and engaging in fun, educational activities
- Designed and facilitated dual-language summer camp activities for 30+ children, achieving a 25% boost in student confidence in speaking a second language
- Implemented creative teaching strategies that incorporated real-life scenarios, making language acquisition more relevant and practical for students
- Utilized multimedia resources to create engaging lessons that catered to various learning styles and age groups
- Created a supportive learning environment where students felt comfortable asking questions and seeking clarification on difficult topics.
CUSTOMER RELATIONS SPECIALIST
Dillard's Inc
03.2009 - 02.2013
- Build relationships to enhance productivity, increase sales, and foster repeat business
- Prioritized customer satisfaction through effective communication and problem-solving
- Organized training sessions to educate customers and improve product knowledge
- Recipient of the Pacesetter Award in 2010 for outstanding performance and sales achievement as a top performer in Utah
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance
- Optimized inventory management, minimizing waste and reducing costs.
CUSTOMER LIAISON SPECIALIST
Macy Inc
03.2007 - 02.2009
- Provided support and resolved problems for customers, maintaining high standards of customer service
- Organized new client lists for the Cosmetics department to streamline operations and enhance customer outreach
- Acted as a liaison between the Fragrances/Cosmetics department and perfume/fashion houses in Europe, facilitating communication and partnerships
- Engaged with customers to build rapport and loyalty
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
Education
Master in Non-Profit Administration -
Regis University
Master's in Healthcare Administration -
Stevens Henager College
06.2009
Graduate Certificate in Psychology -
Thames Valley University
03.2006
Certificate of Professional Development -
Thames Valley University
06.2005
Bachelor of Arts in Business Administration -
University Of Hertfordshire
06.2004
Skills
- MS Office Suite
- Spreadsheet Management
- Project Management
- Documentation and Recordkeeping
- Exceptional Interpersonal Skills with Diverse Groups
- Public Speaking & Event Planning
- Time Management
- Fluent in French
- Database Management
Timeline
HOMEOWNER REPAIR COORDINATOR
Habitat For Humanity of
07.2022 - 08.2023
HOMEOWNER SUPPORT COORDINATOR
Habitat For Humanity of
02.2022 - Current
BILINGUAL TUTOR
Independent Contractor
02.2013 - 01.2022
CUSTOMER RELATIONS SPECIALIST
Dillard's Inc
03.2009 - 02.2013
CUSTOMER LIAISON SPECIALIST
Macy Inc
03.2007 - 02.2009
Master in Non-Profit Administration -
Regis University
Master's in Healthcare Administration -
Stevens Henager College
Graduate Certificate in Psychology -
Thames Valley University
Certificate of Professional Development -
Thames Valley University
Bachelor of Arts in Business Administration -
University Of Hertfordshire
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