Pauline Larson
Centennial,USA
Summary
Detail-oriented administrative professional with 10+ years of experience managing projects efficiently in fast-paced environments. Skilled in communication, relationship-building, and fostering collaboration. A proactive problem-solver, highly organized, and reliable team player, committed to supporting organizational success through multitasking.
Overview
18
18
years of professional experience
Work History
HOMEOWNER SUPPORT COORDINATOR
Habitat For Humanity of
Denver
02.2022 - Current
- Ensure clear understanding of homeownership processes through effective communication and partnership agreements
- Conduct an average of 6 partnership meetings per month to foster collaboration with future partner families
- Track and communicate progress on program requirements
- Manage and maintain electronic and paper-based filing systems for organized and accessible documents
- Supervised a team of 100+ volunteers across 7 short- and long-term projects, ensuring effective coordination, task completion, and project success
- Revamped database structure, resulting in a 50% reduction in data entry errors
- Collaborated on the development of a Homebuyers Education curriculum, enhancing client resources.
HOMEOWNER REPAIR COORDINATOR
Habitat For Humanity of
Denver
07.2022 - 08.2023
- Ensured homeowners had a thorough understanding of their agreements through effective communication and meetings
- Conducted detailed reviews of Home Repair program applications, ensuring accuracy in documentation for income verification
- Regularly communicated with clients regarding repair status updates, fostering trust and maintaining positive relationships
- Managed multiple repair projects simultaneously, ensuring timely completion and client satisfaction.
BILINGUAL TUTOR
Independent Contractor
Denver
02.2013 - 01.2022
- Created tailored daily agendas to meet both parental and children's needs, fostering learning opportunities and engaging in fun, educational activities
- Designed and facilitated dual-language summer camp activities for 30+ children, achieving a 25% boost in student confidence in speaking a second language
- Implemented creative teaching strategies that incorporated real-life scenarios, making language acquisition more relevant and practical for students
- Utilized multimedia resources to create engaging lessons that catered to various learning styles and age groups
- Created a supportive learning environment where students felt comfortable asking questions and seeking clarification on difficult topics.
CUSTOMER RELATIONS SPECIALIST
Dillard's Inc
Salt Lake City
03.2009 - 02.2013
- Build relationships to enhance productivity, increase sales, and foster repeat business
- Prioritized customer satisfaction through effective communication and problem-solving
- Organized training sessions to educate customers and improve product knowledge
- Recipient of the Pacesetter Award in 2010 for outstanding performance and sales achievement as a top performer in Utah
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance
- Optimized inventory management, minimizing waste and reducing costs.
CUSTOMER LIAISON SPECIALIST
Macy Inc
Salt Lake City
03.2007 - 02.2009
- Provided support and resolved problems for customers, maintaining high standards of customer service
- Organized new client lists for the Cosmetics department to streamline operations and enhance customer outreach
- Acted as a liaison between the Fragrances/Cosmetics department and perfume/fashion houses in Europe, facilitating communication and partnerships
- Engaged with customers to build rapport and loyalty
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
Education
Master in Non-Profit Administration -
Regis University
Master's in Healthcare Administration -
Stevens Henager College
06.2009
Graduate Certificate in Psychology -
Thames Valley University
03.2006
Certificate of Professional Development -
Thames Valley University
06.2005
Bachelor of Arts in Business Administration -
University Of Hertfordshire
06.2004
Skills
- MS Office Suite
- Spreadsheet Management
- Project Management
- Documentation and Recordkeeping
- Exceptional Interpersonal Skills with Diverse Groups
- Public Speaking & Event Planning
- Time Management
- Fluent in French
- Database Management
Timeline
HOMEOWNER REPAIR COORDINATOR
Habitat For Humanity of
07.2022 - 08.2023
HOMEOWNER SUPPORT COORDINATOR
Habitat For Humanity of
02.2022 - Current
BILINGUAL TUTOR
Independent Contractor
02.2013 - 01.2022
CUSTOMER RELATIONS SPECIALIST
Dillard's Inc
03.2009 - 02.2013
CUSTOMER LIAISON SPECIALIST
Macy Inc
03.2007 - 02.2009
Master in Non-Profit Administration -
Regis University
Master's in Healthcare Administration -
Stevens Henager College
Graduate Certificate in Psychology -
Thames Valley University
Certificate of Professional Development -
Thames Valley University
Bachelor of Arts in Business Administration -
University Of Hertfordshire