Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pauline Masiello

Attleboro,Massachusetts

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills with more than 25 years of experience by providing exceptional customer service.

Overview

24
24
years of professional experience

Work History

Practice Manager

Steward Medical Group
01.2016 - Current
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Ordered all office supplies and kept check on inventory levels.
  • Provided supervision and management to team of support personnel.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Addressed and remedied all patient or team member issues.
  • Consulted with healthcare professionals on business decisions.
  • Developed close working relationships with front office and back office staff.
  • Supervised team of 42 office personnel.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.

Medical Assistant

Steward Medical Group
03.1999 - 01.2016
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Taught patients about medications, procedures, and care plan instructions.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Verified patient insurance coverage and collected required co-payments.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Measured patient pulse oximetry.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Measured patient spirometry.

Education

No Degree - Registered Nurse

Signature Brockton School of Nursing
Brockton

Skills

  • Resource Allocation
  • Problem Identification
  • Quality Assurance Controls
  • Facility Inspections
  • Workflow Planning
  • Budget Oversight
  • Compliance Advisory
  • Managing Practice Operations
  • Recruit Well-Qualified Staff
  • Policy Implementation
  • Strategic Consulting

Timeline

Practice Manager

Steward Medical Group
01.2016 - Current

Medical Assistant

Steward Medical Group
03.1999 - 01.2016

No Degree - Registered Nurse

Signature Brockton School of Nursing

Similar Profiles

CREATE PROFILE
Pauline Masiello