Pauline Masiello
Attleboro,Massachusetts
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills with more than 25 years of experience by providing exceptional customer service.
Overview
24
24
years of professional experience
Work History
Practice Manager
Steward Medical Group
Brockton, MA
01.2016 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Addressed and remedied all patient or team member issues.
- Consulted with healthcare professionals on business decisions.
- Developed close working relationships with front office and back office staff.
- Supervised team of 42 office personnel.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Medical Assistant
Steward Medical Group
Brockton, MA
03.1999 - 01.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Measured patient spirometry.
Education
No Degree - Registered Nurse
Signature Brockton School of Nursing
BrocktonSkills
- Resource Allocation
- Problem Identification
- Quality Assurance Controls
- Facility Inspections
- Workflow Planning
- Budget Oversight
- Compliance Advisory
- Managing Practice Operations
- Recruit Well-Qualified Staff
- Policy Implementation
- Strategic Consulting
Timeline
Practice Manager
Steward Medical Group
01.2016 - Current
Medical Assistant
Steward Medical Group
03.1999 - 01.2016
No Degree - Registered Nurse
Signature Brockton School of Nursing