Pauline Maudsley
Vernon
Summary
Dynamic Account Executive with a proven track record at Relation Insurance Services, excelling in relationship building and account management. Enhanced client satisfaction through tailored insurance solutions and effective communication. Skilled in negotiation and compliance, I foster trust and loyalty, driving long-term business growth while maintaining high service standards.
I was with the Nettleton Agency until the owner retired the business. I then went to the Dunn Agency where the owner also eventually retired and merged with Relation Insurance in 2023. I have an extensive background in all aspects of the industry including production, management, and claims.
Overview
45
45
years of professional experience
Work History
Account Executive/Insurance Producer
Relation Insurance Services
06.2023 - 04.2025
- Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Adhered to all regulations for insurance sales.
- Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all transactions.
- Worked in high-volume, competitive sales environment.
- Conducted regular follow-ups with existing clients to review coverage needs and suggest appropriate adjustments.
- Collaborated with underwriters to ensure accurate risk assessment and appropriate coverage options.
- Developed strong relationships with clients, fostering trust and loyalty for long-term business growth.
- Educated clients on complex insurance concepts using clear language, increasing comprehension levels.
- Enhanced referral network by building strong relationships with other industry professionals such as mortgage brokers and financial advisors.
- Managed a high volume of daily tasks while maintaining a focus on providing quality customer service.
- Participated in ongoing professional development opportunities to maintain licensure and stay abreast of industry advancements.
Office Manager/Insurance Producer
Dunn Insurance
01.2016 - 06.2023
- Managed a team of insurance agents, ensuring adherence to company policies and procedures while maintaining high-quality service standards.
- Enhanced customer satisfaction levels by consistently addressing client concerns and resolving issues promptly.
- Evaluated employee performance regularly, providing constructive feedback and coaching to enhance overall team productivity.
- Increased policyholder retention rate by establishing effective follow-up procedures for renewals and account reviews.
- Improved overall efficiency with thorough audits of department processes, identifying areas for improvement and implementing necessary changes.
Office Manager/Insurance Producer
Nettleton Insurance Agency
01.2003 - 01.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Claims Supervisor/Auditor
The Hartford
01.1980 - 01.2003
- Assisted in the recruitment and selection of new claims adjusters, ensuring they possessed the necessary skills and expertise to excel in their roles.
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
- Fostered a positive work environment that promoted collaboration, teamwork, and open communication among staff members.
- Maintained up-to-date knowledge on industry trends, best practices, and regulatory changes to ensure optimal decision-making in the claims management process.
- Managed a diverse caseload, prioritizing tasks effectively to meet strict deadlines and maintain quality standards.
- Increased accuracy in claim evaluations through comprehensive documentation and attention to detail.
Education
Chariho High School
Wood River Junction, RISkills
- Account management
- Relationship building and management
- Written and verbal communication
- Customer service
- Interpersonal skills
- Account servicing
- Systems and software expertise
- Negotiation skills
Timeline
Account Executive/Insurance Producer
Relation Insurance Services
06.2023 - 04.2025
Office Manager/Insurance Producer
Dunn Insurance
01.2016 - 06.2023
Office Manager/Insurance Producer
Nettleton Insurance Agency
01.2003 - 01.2016
Claims Supervisor/Auditor
The Hartford
01.1980 - 01.2003
Chariho High School
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