Pauline McCoy
Medford,OR
Summary
Top-performing professional with crediable experience in banking. Dedicated to establishing long-term relations with customers to demonstrate trust and decrease account closure rates. Adept at understanding customer needs to recommend appropriate banking products.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Leasing Administrator
Charles Point/Smith Crossing Apartments
08.2023 - 01.2024
- Enhanced tenant satisfaction by promptly addressing concerns and providing efficient administrative assistance.
- Coordinated closely with maintenance teams to ensure timely completion of work orders while minimizing disruptions to tenants'' daily lives.
- Greeted clients, showed apartments, and prepared leases.
Educational Assistant
Ashland School District
09.2022 - 06.2023
- Improved student comprehension by utilizing differentiated instructional strategies tailored to individual learning needs.
- Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behavior.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
- Assisted in extracurricular activities such as clubs or sports teams, providing additional support for students outside of the classroom setting.
Personal Banker
KeyBank
01.2021 - 01.2022
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Balanced cash drawers and vault accounts on daily basis
Bank Teller
Wells Fargo Bank, N.A.
05.2018 - 08.2020
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Education
Bachelor of Science - Business Administration And Management
University of Arizona Global Campus Online
Tucson, AZ06.2027
High School Diploma -
Kingman High School
Kingman, AZ05.2004
Skills
- Financial Product Knowledge
- Banking Policies and Procedures
- Cross-Selling and Upselling
- Customer Service
- Fraud Prevention
- Account Maintenance
Certification
- Licensed State of Oregon Notary Public.
- NMLS State of Oregon.
Timeline
Leasing Administrator
Charles Point/Smith Crossing Apartments
08.2023 - 01.2024
Educational Assistant
Ashland School District
09.2022 - 06.2023
Personal Banker
KeyBank
01.2021 - 01.2022
Bank Teller
Wells Fargo Bank, N.A.
05.2018 - 08.2020
Bachelor of Science - Business Administration And Management
University of Arizona Global Campus Online
High School Diploma -
Kingman High School
- Licensed State of Oregon Notary Public.
- NMLS State of Oregon.
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