Pauline Medina
Flushing,NY
Summary
Organized administrative professional with 6 years experience smoothly managing an office, handling confidential information, and optimizing productivity. Effective multitasker able to handle a high volume of clerical projects with accuracy and professionalism.
Overview
9
9
years of professional experience
Work History
Administrative Coordinator
Northwell Health
10.2024 - Current
- Assisted patients in adhering to prescribed care models via phone and email communications.
- Coordinated referrals through insurance and other medical specialists.
- Managed patient scheduling and rescheduling, directing related billing issues to supervisor.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
ADMINISTRATIVE ASSISTANT
Paul Basuk, MD
01.2018 - 09.2024
- Coordinate appointments with doctor and patient schedules.
- Document patient medical information, case histories, and insurance details to facilitate smooth appointments.
- Provide friendly and accurate customer service to patients as well as prospective patients seeing to their comfort while in the waiting room.
- Operate high-volume phone system and maintain daily direct and indirect client relations.
- Collect payments, verify insurance, maintain accurate patient charts.
- Act as a liaison between patients and staff to address and/or resolve problems, inquiries, or concerns.
RECEPTIONIST
Zen and Yoga
01.2016 - 01.2018
- Opened studio in time to warmly greet and check-in clients and staff.
- Answered high volume phone calls and booked appointments.
- Sold class packages and memberships, and gave studio tours to interested prospects.
- Ensured superior customer service by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Education
BA - ENVIRONMENTAL STUDIES
CUNY Queens College
Flushing, NY01.2021
Skills
- Proficient in Microsoft Office Suite
- Attention to detail
- Organization
- Time management
- Communication
- Multitasking
- Calendars management
- Inbound phone call handling
- Workload management
Timeline
Administrative Coordinator
Northwell Health
10.2024 - Current
ADMINISTRATIVE ASSISTANT
Paul Basuk, MD
01.2018 - 09.2024
RECEPTIONIST
Zen and Yoga
01.2016 - 01.2018
BA - ENVIRONMENTAL STUDIES
CUNY Queens College
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