Pauline Moses
Williamsburg
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful [Type] setting.
Overview
11
11
years of professional experience
Work History
Front Desk Clerk
Williamsburg Hospitality Group
09.2012 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees and payments.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Maintained transaction security by verifying payment cards against identification.
- Kept accounts in balance and ran daily reports to verify totals.
Education
Bachelor of Science - Human Services/Criminal Justice
University of The Cumberland's
Williamsburg, Kentucky05.2020
Skills
- Conflict Management
- Business Correspondence
- Hotel Reservations
- Multi-Line Phone Systems
- Problem-Solving Skills
- Cash Handling
- Checking Guests In and Out
- Professional Relationships
- Social Perceptiveness
Watching old movies
I love old movies because you do not have to worry if your children are in the room, as there is no vial language.
Timeline
Front Desk Clerk
Williamsburg Hospitality Group
09.2012 - Current
Bachelor of Science - Human Services/Criminal Justice
University of The Cumberland's
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