Pauline Moses
Williamsburg,KY
Summary
Proven Office Manager and Desk Clerk with a track record of enhancing customer satisfaction and streamlining operations. At Whitley County Sheriff Department, skillfully managed payroll and employee supervision, demonstrating exceptional problem-solving abilities and hospitality expertise. Excelled in cash handling and maintaining high service standards, achieving significant rapport and retention.
Overview
46
46
years of professional experience
Work History
Desk Clerk
Williamsburg Hospitality Group
09.2012 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
- Checked in and out designated equipment, keys, and supplies.
- Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
Office Manager
Whitley County Sheriff Department
03.1978 - 09.1997
I was responsible for payroll, all tax reports, managing employees. I was also a bonded officer with responsibilities of serving legal papers. I had to distribute to all districts the money that was collected from county taxes.
Education
Bachelor of Science - Human Services, And Criminal Justice
University of The Cumberlands
Williamsburg, KY05.2020
Skills
- Problem-solving skills
- Cash Handling
- Customer Satisfaction Focus
- Hospitality industry expertise
Spending time with my family
I have 3 children and 9 grandchildren. I love all the opportunities of spending time with them. I love when we all go on vacation together. This is my greatest joy in life.
Timeline
Desk Clerk
Williamsburg Hospitality Group
09.2012 - Current
Office Manager
Whitley County Sheriff Department
03.1978 - 09.1997
Bachelor of Science - Human Services, And Criminal Justice
University of The Cumberlands
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