Summary
Work History
Education
Skills
Timeline
Generic

Pauline Muro Castaneda

Bacliff,TX

Summary

Administrative Support Professional experienced working in fast-paced environments demonstrating strong organizational, technical and interpersonal skills. Highly dependable and committed to superior customer service. Detail-oriented and resourceful in completing projects and tasks; able to multi-task effectively.

Work History

Office Administrator

Transglobal International
Baytown, TX
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Proved successful working within tight deadlines and a fast-paced environment.

HR Assistant

Macy's Department Store
Humble, TX
  • Scheduled and coordinated interviews between hiring managers and potential candidates.
  • Set up orientations and initial training for new employees.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Documented human resources records and maintained confidentiality of sensitive personal information.
  • Responded to inquiries by answering telephone calls, in-person questions and emails.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Identified issues, analyzed information and provided solutions to problems.

Administrative Assistant

WoodGroup ODL
Houston, TX
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Managed time efficiently in order to complete all tasks within deadlines.

Administrative Assistant

H&R Block
Conroe, TX
  • Assisted in the development of training materials for new hires in the Receptionist for Tax office role, fostering a strong onboarding experience.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Coordinated schedules and appointments for a team of tax professionals, optimizing productivity during the busy tax season.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Stayed up-to-date on current tax laws and regulations through continuous professional development opportunities, applying this knowledge to better serve clients'' needs.

Office Clerk II

Baker Energy
Houston, Texas
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Maintained and updated office records, both digital and physical.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding of new employees.
  • Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.

Education

No Degree - Business Administration

DeVry University
Houston

Skills

  • Customer Service & Relations
  • Scheduling and Coordinating
  • Payroll
  • Travel Coordination
  • Processing expenses
  • Office Administration
  • Office Supply Management
  • Accounts Receivable
  • Filing & Data Archiving
  • Problem Solving
  • Telephone Reception
  • Microsoft Programs Perficient

Timeline

Office Administrator

Transglobal International

HR Assistant

Macy's Department Store

Administrative Assistant

WoodGroup ODL

Administrative Assistant

H&R Block

Office Clerk II

Baker Energy

No Degree - Business Administration

DeVry University

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Pauline Muro Castaneda