Pauline Rigley-Omalley

Service Representative:

• Maintained productivity and quality standards at all times.
• Managed approximately 80 or more customer interaction every day with a positive attitude and focus on customer satisfaction.
• Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
• Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.

Payroll Specialist:

• Maintained compliance with federal, state, and local tax regulations by staying up-to-date on changes and adjusting payroll systems accordingly.
• Served as a knowledgeable resource for employees seeking clarification on payroll-related matters, addressing concerns promptly and professional
• Handled special payment requests such as bonuses or severance packages while adhering to company policies and legal requirements.
• Ensured accurate and timely payments for all employees, managing weekly and monthly payroll cycles.

Mentor:

• Enhanced mentee performance by providing personalized guidance and support.
• Served as role model for mentees by demonstrating strong values and ethical standards.
• Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
• Maintained compliance with federal, state, and local tax regulations by staying up-to-date on changes and adjusting payroll systems accordingly.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

• Operated an IBM System 36 and AS400
• Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
• Maintained spreadsheets of data across multiple systems.
• Improved system efficiency by monitoring computer performance and troubleshooting issues as they arose.
• Generated reports covering details about data, system operation, and error monitoring.
• Processed requests for service from internal and external customers.
• Ensured smooth workflow through effective coordination with other IT professionals on projects and tasks.