Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic
Pauline Shaffer

Pauline Shaffer

Lucinda,PA

Summary

Adept at enhancing customer experiences and fostering client relationships, I excelled in roles at Sheetz and Clarion Family Therapy by implementing effective behavior intervention plans and streamlining service processes. My expertise in data collection and active listening has significantly contributed to operational efficiency and client progress, showcasing a balanced blend of hard and soft skills.

Knowledgeable with background in behavior analysis and intervention strategies. Proven track record in implementing behavior modification plans that enhance clients' social and communication skills. Demonstrated ability to use positive reinforcement and data collection techniques to achieve individual goals.

Behavioral health professional equipped with comprehensive background in behavior analysis and intervention. Skilled in developing and implementing effective behavior modification programs, collaborating with multidisciplinary teams to enhance clients' outcomes. Known for adaptability and results-driven approach in dynamic environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Store Team Member

Sheetz
11.2016 - Current
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
  • Developed strong relationships with regular customers which increased return visits.
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
  • Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
  • Interacted positively with team members and customers to promote commitment to organization's vision and values.
  • Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
  • Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
  • Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
  • Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
  • Ensured store presentation met company standards by arranging displays attractively and keeping shelves wellstocked.
  • Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
  • Streamlined checkout process, accurately handling cash transactions and maintaining balanced registers.
  • Ensured compliance with all company policies related to safety, security, health regulations, resulting in fewer incidents and injuries.

BHT

Clarion Family Therapy
02.2021 - 05.2021
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
  • Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
  • Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
  • Worked as part of collaborative team to address changing needs of children and families.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
  • Improved client communication skills through the use of evidence-based practices and techniques.

Education

Bachelor of Arts - Sociology And Psychology

Clarion University of Pennsylvania
Clarion, PA
12-2024

Skills

  • Active listening
  • Data collection
  • Documentation skills
  • Behavioral management
  • Social skills development
  • Positive reinforcement
  • Behavior treatment plans
  • Skill development
  • Teaching play and leisure skills
  • Client relationship development
  • Behavior intervention plans
  • Crisis management and prevention

Accomplishments

  • Documented and resolved negative behaviors which led to positive behavior in clients and overall well being.

Certification

  • Registered Behavior Technician (RBT) - Behavior Analyst Certification Board.
  • Deescalation Techniques Certificate – Various certified training organizations.
  • Nonviolent Crisis Intervention Training Certificate - Crisis Prevention Institute.

Interests

  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Drawing and Painting

Timeline

BHT

Clarion Family Therapy
02.2021 - 05.2021

Store Team Member

Sheetz
11.2016 - Current

Bachelor of Arts - Sociology And Psychology

Clarion University of Pennsylvania

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Pauline Shaffer