Pauline Shultz
Colorado Springs,CO
Summary
Driven by a strong work ethic and exceptional customer service skills, I enhanced guest satisfaction and increased sales at Red Lobster Restaurant. My ability to multitask and lead, honed in the US Army, alongside expertise in food safety and guest relations management, significantly improved operational efficiency and team performance. Dependable employee, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
44
44
years of professional experience
Work History
Server
Red Lobster Restaurant
08.1990 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Stayed up-to-date on menu changes to help customers make food choices.
Active Duty Military
US Army
10.1980 - 06.1986
- Contributed to successful military exercises through effective coordination and task delegation among team members.
- Mentored junior soldiers in career progression strategies, enhancing their professional growth opportunities within the military structure.
- Developed strong leadership skills by supervising subordinates in daily tasks and long-term objectives.
- Secured and protected military property, assets, and personnel.
- Enhanced unit readiness by conducting thorough training sessions and evaluations.
- Facilitated cross-training allowing unit members to acquire new skills relevant to their respective duties.
- Conducted regular evaluations of soldiers'' performance, identifying areas for improvement and offering constructive feedback to help them reach their potential.
- Collaborated with various departments to streamline processes and improve inter-departmental cooperation.
- Ensured soldiers'' welfare with consistent communication, addressing concerns, and providing guidance when needed.
- Optimized resource allocation for missions by conducting extensive planning, preparation, and risk assessments.
- Managed logistics operations to guarantee timely shipment of supplies and equipment for mission success.
- Improved overall team efficiency through regular maintenance and organization of equipment and resources.
- Conducted comprehensive intelligence analysis to support decision-making processes during critical situations.
- Provided crucial support during humanitarian missions through swift response and efficient resource distribution efforts.
- Assisted in the development of operational plans that led to successful mission completion under challenging circumstances.
Education
High School Diploma -
Frankfurt American High School
Frankfurt, Germany05.1979
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Food Running
- High-volume dining
- Service prioritization
- Sales expertise
- Food safety understanding
- Sales Techniques
- Order Accuracy
- Supply Restocking
- Quality Control
- Food safety practices
- Performance Improvement
- Table Bussing
- Suggestive Selling
- Guest Relations Management
- Point of sale operation
- Relationship Management
- Dining area maintenance
- Allergy awareness
- Order Management
- Beverage Preparation
- Tableside Etiquette
- Food sales and promotion
- Guest Seating
- Table Setting
- Item promotion
- Table setting knowledge
- Ordering Procedures
- Foreign language proficiency
- Food station setup
- Menu presentation
- Daily specials memorization
- Food and beverage pairings
- Food Delivery
- Regulatory Compliance
- Order delivery practices
- Bill computation
- Food inspection
- Front-of-house display creation
- Wine service
- Banquet Coordination
- Food spoilage prevention
- Wine pairing knowledge
- Wine Pairings
- Team Player
- Reliable and Responsible
- Warm and Friendly
- Adaptable and Flexible
- Multitasking Abilities
- High Energy and Stamina
- Reliability
- Team Leadership
- Problem-Solving
- Cool Under Pressure
- Excellent Communication
- Relationship Building
- Attention to Detail
- Decision-Making
- Teamwork and Collaboration
- Effective Communication
- Continuous Improvement
- Time Management
- Conflict and Complaint Resolution
- Staff Training
Timeline
Server
Red Lobster Restaurant
08.1990 - Current
Active Duty Military
US Army
10.1980 - 06.1986
High School Diploma -
Frankfurt American High School
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