Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Pauline Szabunia

Alexandria,VA

Summary

Seasoned professional in property, real estate, and community association management with diverse experience in residential and commercial properties. Skilled in tenant relations, lease administration, and budget management to enhance operational efficiency. Possess strong leadership qualities and problem-solving skills to effectively manage teams and resolve conflicts. Successfully increased tenant satisfaction and retention through proactive communication and timely resolution of issues.

Overview

7
7
years of professional experience

Work History

Licensed Leasing Agent/Property Manager

WCD Realty
Woodbridge, NJ
04.2009 - 09.2013
  • Assisted potential tenants in the selection of rental properties, providing detailed information about available units and amenities.
  • Ensured all leases were properly executed according to state laws, regulations, and company policies.
  • Advised tenants on their rights and responsibilities under applicable lease agreements.
  • Monitored tenant compliance with lease terms and conditions.
  • Inspected vacant units prior to occupancy for necessary repairs or improvements.
  • Prepared accurate monthly rent collection reports for management review.
  • Negotiated rental contracts with tenants and landlords, ensuring fair terms for both parties involved.
  • Maintained up-to-date records of all leased properties, including renewals and terminations.
  • Resolved tenant complaints in a timely manner while maintaining positive relationships with clients.
  • Coordinated move-in and move-out procedures between tenants and landlords.
  • Processed security deposits upon move-in and move-out of tenants.
  • Developed efficient systems for tracking unit availability, pricing changes, maintenance requests.
  • Provided administrative support related to leasing activities such as filing documents, answering phone calls.
  • Facilitated communication between tenants and landlords regarding issues related to rent payments or other matters.
  • Organized open houses for potential renters by preparing showings of vacant units.
  • Collaborated closely with property managers to ensure smooth operations within assigned buildings or complexes.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Assisted clients in scheduling home visits and phone calls and monitored effectiveness of these activities.
  • Managed and oversaw operations, maintenance and administration of properties.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Cultivated rapport with clients to meet expectations for high-end event space rentals.
  • Assisted owners with analyzing complex real estate documents and loan agreements.
  • Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Managed all maintenance requests from tenants in a timely manner.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
  • Handled resident complaints and expedited maintenance requests.
  • Met with prospective tenants to show property and assess applications or sign leases.
  • Completed lease applications and verifications, notifying prospects of results.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
  • Facilitated tenant paperwork processing and verification.
  • Built relationships with service vendors and submitted associated billing statements.
  • Reviewed applications from prospective tenants and conducted background checks as needed.

Real Estate Sales Associate

RealEstate.com
Edison, NJ
12.2007 - 04.2009
  • Advised clients on property values, taxes, zoning regulations, mortgages and legal requirements.
  • Prepared documents such as listing agreements, purchase contracts, closing statements and deeds.
  • Organized open houses and other events to promote properties for sale.
  • Negotiated contracts between buyers and sellers of real estate.
  • Assisted clients in obtaining financing from banks or other lending institutions.
  • Provided guidance to clients throughout the entire home buying process.
  • Collaborated with agents, brokers and other professionals to facilitate successful transactions.
  • Maintained accurate records of all transactions including sales data, client contact information and listing details.
  • Reviewed titles, liens and encumbrances to ensure clear ownership of properties prior to sales completion.
  • Analyzed financial data related to property appraisals, loan applications and mortgage payments.
  • Listed properties for sale using multiple platforms such as print media or online listings.
  • Identified desirable features of potential homes based on client preferences.
  • Inspected condition of properties prior to listing them for sale or lease.
  • Conducted walkthroughs with prospective buyers or tenants before contracts are finalized.
  • Generated lists of properties comparable with buyers' needs and financial resources.
  • Cultivated relationships with bankers, appraisers and lenders establishing long-term relationships.
  • Compared properties with similar, recently sold properties in neighboring areas to determine comparative market price.
  • Advised sellers on making homes more appealing to buyers in competitive marketplace.
  • Determined best mortgage options to help clients obtain financing at best rates and terms.
  • Evaluated borrowers for financial risk, estimating mortgage payments, insurance and property taxes.
  • Executed open house events and prepared homes for clients arrival.
  • Conferred with escrow companies, lenders, home inspectors and pest control companies, meeting terms and conditions prior to closing dates.
  • Maximized customer savings by effectively negotiating buyer and seller contracts.
  • Managed real estate transactions from initiation to closing.
  • Showed residential properties and explained features, value and benefits of available homes.
  • Oversaw and negotiated offers for real estate purchases on clients' behalf.
  • Served as local real estate expert, advising customers on market dynamics and home prices.
  • Generated lists of properties compatible with buyers' needs and financial resources.
  • Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
  • Planned and coordinated open house events to move properties.
  • Coordinated appointments with prospective buyers to showcase houses and plots.
  • Managed sales pipeline by actively following up with prospects and hot leads.
  • Pushed through objectives, persuading clients to purchase by applying advanced sales techniques.
  • Facilitated closing processes between lender, mortgage companies, buyers and sellers.
  • Drafted contracts, purchase agreements, closing statements and leases.
  • Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
  • Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.

Real Estate Sales Associate

Foxtons
West Long Branch, NJ
05.2006 - 10.2007
  • Advised clients on property values, taxes, zoning regulations, mortgages and legal requirements.
  • Prepared documents such as listing agreements, purchase contracts, closing statements and deeds.
  • Organized open houses and other events to promote properties for sale.
  • Negotiated contracts between buyers and sellers of real estate.
  • Assisted clients in obtaining financing from banks or other lending institutions.
  • Provided guidance to clients throughout the entire home buying process.
  • Collaborated with agents, brokers and other professionals to facilitate successful transactions.
  • Maintained accurate records of all transactions including sales data, client contact information and listing details.
  • Reviewed titles, liens and encumbrances to ensure clear ownership of properties prior to sales completion.
  • Analyzed financial data related to property appraisals, loan applications and mortgage payments.
  • Resolved customer complaints regarding properties purchased or sold by providing timely solutions.
  • Listed properties for sale using multiple platforms such as print media or online listings.
  • Conducted walkthroughs with prospective buyers or tenants before contracts are finalized.
  • Generated lists of properties comparable with buyers' needs and financial resources.
  • Compared properties with similar, recently sold properties in neighboring areas to determine comparative market price.
  • Advised sellers on making homes more appealing to buyers in competitive marketplace.
  • Determined best mortgage options to help clients obtain financing at best rates and terms.
  • Recipient of highest sales in the company award for the month of February 2007.
  • Managed real estate transactions from initiation to closing.
  • Served as local real estate expert, advising customers on market dynamics and home prices.

Education

New Jersey Real Estate License

Weichert Real Estate School
Westfield, NJ
06-2005

Some College (No Degree) - Business Administration

Middlesex County College
Edison, NJ

Skills

  • Comprehensive Background Checks
  • Digital Community Engagement
  • Comprehensive Portfolio Analysis
  • Document Organization
  • Property Management Support
  • Tenant Relations Management

Accomplishments

  • Acknowledged for highest sales in the company for February 2007
  • Rewarded for outstanding sales production with trips to Las Vegas, Bahamas, New Orleans, and Miami from Foxtons.

References

References available upon request.

Timeline

Licensed Leasing Agent/Property Manager

WCD Realty
04.2009 - 09.2013

Real Estate Sales Associate

RealEstate.com
12.2007 - 04.2009

Real Estate Sales Associate

Foxtons
05.2006 - 10.2007

New Jersey Real Estate License

Weichert Real Estate School

Some College (No Degree) - Business Administration

Middlesex County College

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Pauline Szabunia