Pauline Trotter
Ashtabula,OH
Summary
Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes. Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Coordinator
Addus
07.2023 - Current
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Coordinated technical training and personal development classes for staff members.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Updated documentation, reports and spreadsheets with financial information.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Patient Information Coordinator
Apogee Physicians
10.2022 - Current
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Entered daily data in computer systems and documented office activities.
- Scheduled and confirmed appointments and meetings for senior management team.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Researched and resolved medical record discrepancies.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Transcribed and entered patient medical information into electronic medical records systems.
- Followed exact procedures for handling transfers and other releases of medical records.
- Followed up with medical staff regarding missing information in patient records.
- Input data into computer programs and filing systems.
Nursing Assistant
Ashtabula County Medical Center
03.2022 - Current
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Documented care actions by completing records and logs in medical software system.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Nursing Assistant
Sanctuary Grande
01.2020 - 06.2020
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Transported patients between rooms and appointments or testing locations.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Education
Business Administration
Kent State University
Kent, OH12.2024
High School Diploma -
Perry High School
Massillon, OH06.2019
Skills
- Insurance Coverage Verification
- Patient Medical Histories
- Patient Admission
- Patient Information Collection
- Epic Software
- Electronic Charting
- Coordinate Schedules
- Demographics Information
- Employee Timesheet Processing
- Health Insurance Verification
- MS Office Expertise
- Document Verification
Certification
- First Aid/CPR Certified
Timeline
Service Coordinator
Addus
07.2023 - Current
Patient Information Coordinator
Apogee Physicians
10.2022 - Current
Nursing Assistant
Ashtabula County Medical Center
03.2022 - Current
Nursing Assistant
Sanctuary Grande
01.2020 - 06.2020
Business Administration
Kent State University
High School Diploma -
Perry High School
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