Pauline Trotter
Ashtabula,OH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Service Coordinator
Arcadia Homecare And Staffing
07.2023 - Current
- Communicated with case managers addressing any concerns or changes in client situations promptly.
- Facilitated effective communication between clients, families, and service providers, ensuring a seamless coordination of care.
- Provided leadership, guidance and support to staff members.
- Maintained accurate documentation and records management, ensuring compliance with state regulations and guidelines.
- Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
- Established and Maintained Compliant Employee Files.
- Scheduled and Attended Employment Job Fairs.
- Scheduled staff and implemented fill ins for any call-outs.
Patient Care Technician
Ashtabula County Medical Center
03.2022 - Current
- Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Continuously monitored patients and reported changes to head nurses and physicians.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
Patient Information Coordinator
Apogee Physicians
10.2022 - 07.2023
- Improved patient satisfaction by efficiently managing and updating patient information in electronic health records.
- Maintained confidentiality by strictly adhering to HIPAA regulations when handling sensitive patient data.
- Increased accuracy of insurance billing by verifying coverage details and promptly addressing discrepancies.
- Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
- Verified insurance of patients to determine eligibility.
- Posted and adjusted payments from insurance companies.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Answered phone calls and messages for 8 physicians scheduled appointments, and handled patient inquiries.
- Managed complex scheduling tasks involving multiple physicians to facilitate timely and well-coordinated patient care.
Education
Bachelor of Science - Nursing
Kent State University
Kent, OHBBA - Office Technology
Kent State University
Kent, OH12.2024
High School Diploma -
Perry Highschool
Massillon, OH06.2019
Skills
- Organization and Time Management
- Customer Relations
- Insurance Verification
- Medical billing knowledge
- Eligibility Verification
- Staff Scheduling
- Insurance understanding
- Medicaid and Medicare understanding
- Medicaid Regulations
- HIPAA Compliance
Timeline
Service Coordinator
Arcadia Homecare And Staffing
07.2023 - Current
Patient Information Coordinator
Apogee Physicians
10.2022 - 07.2023
Patient Care Technician
Ashtabula County Medical Center
03.2022 - Current
Bachelor of Science - Nursing
Kent State University
BBA - Office Technology
Kent State University
High School Diploma -
Perry Highschool
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