Pauline Tuazon
Santa Barbara
Summary
I have 26 years of significant work experience. I have great work ethics, and I am a fast learner. I love challenges and I believe that with dedication and hard work everything is possible. My goal is to continue to be a part of the success in an environment of growth and excellence. I can offer extra level of support and guidance to students both inside and outside classroom settings paired with strong commitment to total development of students.
Overview
21
21
years of professional experience
Work History
Paraeducator 2
Santa Barbara Unified District
10.2018 - Current
- Assisted students with individualized learning plans to enhance understanding.
- Improved student participation by implementing interactive learning activities.
- Supported classroom management with effective behavior management strategies.
- Monitored student progress, providing feedback to teacher in charge.
- Guided students in developing critical thinking skills and problem-solving abilities.
- Monitored student classroom and outdoors activities to promote student safety.
- Collaborated with teachers to help with classroom and workload management.
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Division Office Assistant/Community Support Specialist
The Management Trust
05.2018 - 06.2020
- Managed daily administrative tasks, ensuring smooth office operations.
- Improved filing system by organizing documents and records efficiently.
- Answered incoming calls, emails and assisted walk-ins.
- Supported team productivity with effective calendar management.
- Assisted in preparation of reports for enhancing data accuracy and clarity.
- Assisted homeowners with their concerns.
- Prepared meeting packets, mailings for homeowners.
- Worked with different vendors and assisted homeowners with any repairs, and other emergencies.
Customer Service Representative
TrackR
07.2016 - 01.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers via email, chat and social media platforms.
- Issued returns and refunds.
Data Entry Clerk
County of Santa Barbara Elections Office
04.2016 - 06.2016
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
High Value Associate
United Parcel Service, UPS
12.2014 - 01.2016
- Implemented innovative strategies for client engagement, contributing to long-term business success.
- Leveraged extensive product knowledge to recommend optimal solutions that met unique client objectives.
- Participated in professional development programs, continuously refining skills relevant to the High Value Associate role.
- Enhanced customer satisfaction by providing efficient and personalized support to high-value clients.
Mail Processing Clerk
United States Postal Service
08.2004 - 12.2014
- Operated mail processing equipment proficiently.
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Sorted and placed mail into destinations with high levels of accuracy.
- Expedited package delivery times by accurately weighing, labeling, and dispatching parcels according to postal regulations.
- Actively participated in safety meetings and workshops, contributing to a secure and accident-free workplace environment.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Checked parcels were securely sealed to eliminate losses.
- Used computer systems to track packages and update client information.
Education
No Degree - Nursing (Preparatory)
Santa Barbara City College
Santa Barbara, CANo Degree - (Licensed) Certified Nurse Assistant
Trinity School of Nursing
Ventura, CA10-2021
Skills
- Small group instruction
- Classroom management
- Collaborative teamwork
- Emotional support
- Student engagement
- Enrichment activities
- Progress monitoring
- Special education support
- Teacher support and collaboration
Timeline
Paraeducator 2
Santa Barbara Unified District
10.2018 - Current
Division Office Assistant/Community Support Specialist
The Management Trust
05.2018 - 06.2020
Customer Service Representative
TrackR
07.2016 - 01.2018
Data Entry Clerk
County of Santa Barbara Elections Office
04.2016 - 06.2016
High Value Associate
United Parcel Service, UPS
12.2014 - 01.2016
Mail Processing Clerk
United States Postal Service
08.2004 - 12.2014
No Degree - Nursing (Preparatory)
Santa Barbara City College
No Degree - (Licensed) Certified Nurse Assistant
Trinity School of Nursing
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