Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Pauline Waters

Rosharon,TX

Summary

Office Manager with experience at Sunbelt Valve Services, specializing in customer relationship management and office efficiency. Achievements include significant productivity improvements through targeted employee training and performance assessments. Expertise in maintaining compliance and confidentiality in records management while nurturing strong client relationships.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Office Manager

Sunbelt Valve Services
Rosharon, Texas
12.2022 - 04.2025
  • Managed front desk operations, greeting visitors and directing inquiries efficiently.
  • Executed bookkeeping tasks, including bank statement reconciliation and Accounts Receivable entry creation.
  • Handled customer inquiries via phone and email, ensuring professional interactions.
  • Reviewed files and records to gather information for accurate responses.
  • Resolved inquiries promptly while fostering positive client relationships.
  • Maintained confidentiality of personnel records to uphold privacy standards.

Human Resources Manager

JCPenney Department Store
Rosenberg, Texas
06.2014 - 06.2024
  • Conducted employee performance reviews and implemented corrective actions to enhance productivity.
  • Maintained employee records in compliance with legal requirements and company policies.
  • Resolved customer requests promptly to improve satisfaction ratings.
  • Recognized for delivering exceptional customer service by management.
  • Completed daily tasks with accuracy and efficiency while collaborating with cross-functional teams.
  • Created employee orientation and training programs for new hires, streamlining onboarding processes.

Education

Office Administration - Business Administration

Alvin Community College
Alvin, TX
05-1997

Skills

  • Customer relationship management
  • Office organization
  • Front desk operations
  • Records management
  • Employee training and development
  • Performance evaluation
  • Problem resolution strategies
  • Time management
  • Employee training

Affiliations

  • Volunteer for local Animal Shelters
  • Rescue Animals

Accomplishments

  • Graduated on the Dean's List GPA 4.0
  • Advancement from Sales Clerk to Supervisor to Human Resources Supervisor

Certification

  • Word Processing
  • Texas Workforce

References

References available upon request.

Timeline

Office Manager

Sunbelt Valve Services
12.2022 - 04.2025

Human Resources Manager

JCPenney Department Store
06.2014 - 06.2024

Office Administration - Business Administration

Alvin Community College

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Pauline Waters