Pauline White
Abington,MA
Summary
Accomplished Talent Acquisition Specialist with a proven track record at The Penso Agency, adept in leveraging Applicant Tracking Systems and critical thinking to enhance recruitment processes. Excelled in candidate sourcing and fostering customer relations, significantly improving hiring standards and client satisfaction. Demonstrated expertise in strategic planning and professional telephone demeanor, achieving high-quality candidate placements. Detail-oriented professional with strong multitasking and communication skills. Experienced in recruiting highly talented personnel. Proven ability to work collaboratively with team members.
Overview
18
18
years of professional experience
Work History
Talent Acquisition Specialist
The Penso Agency
03.2023 - Current
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
- Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection.
- Created job post that accurately reflect the rules and responsibilities of promoting the companies, values and culture
Personal Care Assistant
Home Instead
03.2022 - 03.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Telemarketing and Customer Service Administrator
The Matchmaking Company
08.2006 - 02.2023
- Answered incoming calls from current customers and asked open-ended questions to determine needs.
- Managed complex scheduling tasks such as arranging appointments or coordinating meeting to specified timeframes.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Coordinated closely with sales representatives to address any order-related questions or discrepancies reported by customers promptly.
- Enhanced client satisfaction by providing personalized matchmaking services tailored to their preferences and needs.
- Managed client expectations realistically while maintaining an optimistic outlook on their prospects for love.
Education
High School Diploma -
Hull High School
Hull, MA06.2006
Skills
- Applicant Tracking Systems
- Data-driven decision-making
- Customer Service
- Candidate Sourcing
- Job Posting Optimization
- Critical Thinking
- Pipeline Maintenance
- Recruitment
- Customer Relations
- Strategic Planning
- Problem-solving abilities
- Microsoft Excel
- Professional telephone demeanor
Timeline
Talent Acquisition Specialist
The Penso Agency
03.2023 - Current
Personal Care Assistant
Home Instead
03.2022 - 03.2023
Telemarketing and Customer Service Administrator
The Matchmaking Company
08.2006 - 02.2023
High School Diploma -
Hull High School
Similar Profiles
Ivo Matos SantiagoIvo Matos Santiago
Técnico em informática N1 at Penso TecnologiaTécnico em informática N1 at Penso Tecnologia
Ashleigh Hardin-JonesAshleigh Hardin-Jones
Director of Social Media / Influencers at The Zimmerman Agency / Bright Red AgencyDirector of Social Media / Influencers at The Zimmerman Agency / Bright Red Agency
LEENA CRANNEYLEENA CRANNEY
Events Supervisor/Onsite Events Coordinator at Super Agent Agency (Events Staffing Agency)Events Supervisor/Onsite Events Coordinator at Super Agent Agency (Events Staffing Agency)