Pauline Wilson
Brooklyn Center,MN
Summary
Healthcare professional and home companion with strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Home Health Aide Provider
Minneapolis Independant Living Services
Minneapolis, MN
02.2019 - Current
- Completed household management tasks for clients within private home settings.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
Independent Living Specialist
Homlife
Brooklyn Center, MN
04.2021 - Current
- Transported clients for medical and personal outings.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Provided direct personal care and administrative services to clients.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
Office Administrator
Breezy Point Resort
Bloomington, MN
03.2013 - 02.2018
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
Retention Supervisor
PrimeCo
St. Louis Park, MN
01.2010 - 05.2012
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Reviewed successes and failures to learn from previous mistakes.
- Implemented employee incentive programs to promote positive work culture and increase retention.
Education
High School Diploma -
Washburn Senior High School
Minneapolis, MN06.1994
Skills
- Activities of Daily Living (ADLs)
- Laundry Washing, Drying and Ironing
- Critical Thinking
- Conditions Assessment
- Companionship and Emotional Support
- Meal Planning and Preparation
- Healthcare Education
- Bed Making and Changing
- Mental Health Support
- Family Support and Instruction
- Care Plan Adherence
- Client Relationship and Rapport
- Dietary Orders Compliance
- Vital Sign Monitoring
- Dietary Requirements and Nutrition
Timeline
Independent Living Specialist
Homlife
04.2021 - Current
Home Health Aide Provider
Minneapolis Independant Living Services
02.2019 - Current
Office Administrator
Breezy Point Resort
03.2013 - 02.2018
Retention Supervisor
PrimeCo
01.2010 - 05.2012
High School Diploma -
Washburn Senior High School
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