Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pauline Wilson

Deerfield Beach,FL

Summary

I retired as Corrections Deputy after working in the field of Corrections for 31 years.

Overview

36
36
years of professional experience

Work History

Teller

Truist Bank
09.2023 - 03.2024
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.

Sales Associate

Macy's Department Store
10.2019 - 08.2023
    • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
    • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
    • Built relationships with customers to encourage repeat business.
    • Managed returns, exchanges and refunds in accordance with store policy.

Correction Deputy

Palm Beach County Sheriff's Office
01.1993 - 01.2019
  • Supported the overall mission of the correctional facility by upholding ethical standards and working diligently to maintain order, safety, and security within the institution.
  • Assisted in mediating disputes between inmates, promoting a peaceful and cooperative living environment.
  • Implemented risk assessment measures to accurately identify potential issues within the inmate population, allowing for proactive intervention strategies.
  • Enhanced safety within the facility by conducting regular security checks and adhering to established protocols.
  • Streamlined administrative processes by utilizing technology-based solutions for recordkeeping tasks such as incident reports or shift logs.
  • Managed crisis situations effectively through de-escalation techniques, maintaining safety for both staff and inmates.
  • Enforced facility rules fairly and consistently, fostering order and respect among inmates.
  • Provided guidance and support to new corrections officers, aiding in their professional development and overall success within the role.
  • Searched for contraband, weapons and drugs.
  • Collaborated with fellow deputies to maintain a secure environment and address any potential threats or issues.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Completed intake paperwork, fingerprints, and searches.
  • Interviewed inmates to obtain information and assess needs.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Conducted security checks of inmates and living areas.
  • Documented inmate behavior and activities in logbooks.
  • Transported inmates to and from court hearings, medical appointments and other locations.

Correctional Officer

Broward Correctional Institution
08.1988 - 01.1993
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.

Education

GED -

Glades Central High School
Belle Glade, FL
06.1982

Skills

  • Security conscience
  • Communication Skills
  • Customer Service
  • Adaptability

Timeline

Teller

Truist Bank
09.2023 - 03.2024

Sales Associate

Macy's Department Store
10.2019 - 08.2023

Correction Deputy

Palm Beach County Sheriff's Office
01.1993 - 01.2019

Correctional Officer

Broward Correctional Institution
08.1988 - 01.1993

GED -

Glades Central High School

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Pauline Wilson