Pauline Wilson
Deerfield Beach,FL
Summary
I retired as Corrections Deputy after working in the field of Corrections for 31 years.
Overview
36
36
years of professional experience
Work History
Teller
Truist Bank
4899 Federal Highway Boca Raton, Fl
09.2023 - 03.2024
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
Sales Associate
Macy's Department Store
Boca Raton, FL
10.2019 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Correction Deputy
Palm Beach County Sheriff's Office
West Palm Beach, Flk
01.1993 - 01.2019
- Supported the overall mission of the correctional facility by upholding ethical standards and working diligently to maintain order, safety, and security within the institution.
- Assisted in mediating disputes between inmates, promoting a peaceful and cooperative living environment.
- Implemented risk assessment measures to accurately identify potential issues within the inmate population, allowing for proactive intervention strategies.
- Enhanced safety within the facility by conducting regular security checks and adhering to established protocols.
- Streamlined administrative processes by utilizing technology-based solutions for recordkeeping tasks such as incident reports or shift logs.
- Managed crisis situations effectively through de-escalation techniques, maintaining safety for both staff and inmates.
- Enforced facility rules fairly and consistently, fostering order and respect among inmates.
- Provided guidance and support to new corrections officers, aiding in their professional development and overall success within the role.
- Searched for contraband, weapons and drugs.
- Collaborated with fellow deputies to maintain a secure environment and address any potential threats or issues.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Completed intake paperwork, fingerprints, and searches.
- Interviewed inmates to obtain information and assess needs.
- Responded to emergency situations and de-escalated hostile confrontations.
- Conducted security checks of inmates and living areas.
- Documented inmate behavior and activities in logbooks.
- Transported inmates to and from court hearings, medical appointments and other locations.
Correctional Officer
Broward Correctional Institution
Pembroke Pines, FL
08.1988 - 01.1993
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
Education
GED -
Glades Central High School
Belle Glade, FL06.1982
Skills
- Security conscience
- Communication Skills
- Customer Service
- Adaptability
Timeline
Teller
Truist Bank
09.2023 - 03.2024
Sales Associate
Macy's Department Store
10.2019 - 08.2023
Correction Deputy
Palm Beach County Sheriff's Office
01.1993 - 01.2019
Correctional Officer
Broward Correctional Institution
08.1988 - 01.1993
GED -
Glades Central High School