Pauline Wytrwal
Mason
Overview
7
7
years of professional experience
1
1
Certification
Work History
Resident Advisor
Talbert House Community Corrections Center
07.2024 - Current
- Developed strong relationships with residents, fostering a supportive and inclusive living community.
- Maintain the safety and security of the residents and facility.
- Deescalate conflicts that arise between residents and staff using various learned correctional practice trainings.
- Complete all necessary trainings assigned
- Performed routine dorm checks, facility counts and searches.
- Assist in providing residents with daily medications that have been prescribed.
- Supervise resident activities.
- Complete all necessary daily shift logs, accountability sheets and incident reports when needed.
- Enforces rules of the program and facility.
Nursey Assistant Manager
Anthony Richards Landscaping
06.2022 - 03.2024
- Identified process improvement opportunities to enhance operational effectiveness and improve team productivity
- Assisted in developing and implementing policies and procedures to enhance the efficiency and effectiveness of nursery operations
- Supervised and trained nursery staff to ensure the highest level of customer service
- Oversaw inventory management, ordering supplies, and maintaining nursery equipment in optimal condition
- Monitored nursery performance metrics and implemented corrective actions to improve outcomes and meet organizational goals
- Asssisted customers with all landscape needs, scheduled deliveries and consultations for landscaping jobs
- Maintained organization and care of all inventory
- Responsible for opening and closing duties of nursery
Registered Behavior Technician
HopeBridge
11.2021 - 05.2022
- Implemented Applied Behavior Analysis (ABA) techniques to provide behavior intervention services to individuals with Autism Spectrum Disorder (ASD)
- Conducted functional behavior assessments and developed behavior intervention plans to address target behaviors in collaboration with the BCBA
- Collected and analyzed data on client progress and adjusted behavior intervention strategies as needed
- Provided parent and caregiver training on behavior management techniques to promote generalization of skills outside of therapy sessions
- Collaborated with interdisciplinary team members, including speech-language pathologists and occupational therapists, to ensure comprehensive and coordinated care for clients
Debt Collector/ Client Service Representative
General Revenue Corporation
06.2018 - 07.2021
- Successfully recovered outstanding debts by negotiating payment plans with clients in a timely and professional manner
- Handled a high volume of incoming calls and inquiries from clients regarding their accounts, providing excellent customer service and resolving issues efficiently
- Utilized skip tracing techniques to locate hard-to-reach clients and effectively communicate payment options
- Collaborated with internal teams and management to develop strategies for improving collection processes and increasing overall debt recovery rates
Server
Court Street Lobster Bar
11.2017 - 06.2018
- Delivered exceptional customer service by taking precise food and beverage orders and ensuring timely delivery to guests
- Collaborated with kitchen staff to ensure accurate preparation and presentation of menu items
- Maintained a clean and organized work environment to uphold health and safety standards
- Upsold menu items and specialty drinks to increase revenue and enhance guest experience
- Handled cash and credit card transactions accurately and efficiently, including processing payments and issuing receipts
Education
Medical Lab Technician
Cincinnati State Technical and Community College
Cincinnati, OH05.2024
Medical Lab Technician
Trident Technical College
North Charleston, SC05.2016
in General Studies -
Holyoke Community College
Holyoke, Ma11.2013
G.E.D -
Highschool Of Science and Technology
Springfield, Ma05.2007
Skills
- Peer mediation
- Customer service
- Applied behavior analysis
- Strong work ethic
- Policy enforcement
- Behavior monitoring
- Crisis management
- Motivational skills
- Role modeling
- Safety practices
- Resident monitoring
- Issue resolution
Certification
- CPR/AED Certification
Timeline
Resident Advisor
Talbert House Community Corrections Center
07.2024 - Current
Nursey Assistant Manager
Anthony Richards Landscaping
06.2022 - 03.2024
Registered Behavior Technician
HopeBridge
11.2021 - 05.2022
Debt Collector/ Client Service Representative
General Revenue Corporation
06.2018 - 07.2021
Server
Court Street Lobster Bar
11.2017 - 06.2018
Medical Lab Technician
Trident Technical College
in General Studies -
Holyoke Community College
G.E.D -
Highschool Of Science and Technology
- CPR/AED Certification
Medical Lab Technician
Cincinnati State Technical and Community College
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