Pauline Yapp
Columbus,OH
Summary
Dedicated Office Manager with over 15 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of Epic , Fivfe9, and Esource and history achieving high data output.
Overview
18
18
years of professional experience
Work History
Office Specialist
OhioHealth Group
06.2013 - Current
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Delivered clerical support by handling range of routine and special requirements.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Assisted with onboarding of new employees.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained and updated office records, both digital and physical.
Front Office Manager
Hilton Hotels Corporation
01.2006 - 06.2013
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Columbus - Hospital Administration
Medline University
CertificateBachelor of Arts - Hospital Administration
University of Arizona
Tucson, AZ07.2023
High School Diploma -
Edith Dalton Jame High School
Kingston Jamaica 06.1986
Skills
- Business Administration
- Customer Service
- Data Entry
- Office Administration
- Administrative support
- Front Office Management
- Human Resource Laws
- Office Management
- Medical Terminology
- Prioritizing Work
- Billing and Coding
- Human Resources Management (HRM)
Timeline
Office Specialist
OhioHealth Group
06.2013 - Current
Front Office Manager
Hilton Hotels Corporation
01.2006 - 06.2013
Columbus - Hospital Administration
Medline University
Bachelor of Arts - Hospital Administration
University of Arizona
High School Diploma -
Edith Dalton Jame High School
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