Pauline A. Odhiambo
Nairobi
Summary
Approachable Front Office Supervisor bringing 5 years of superior performance in administrative support and team leadership. Dedicated to fostering efficient and accurate office operations through superior attention to detail and excellent business acumen. Multitasks effectively and motivate coworkers to achieve high standard of communication.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Front Office Supervisor
Pinecone Hotel
04.2016 - 12.2020
- Kisumu
- Directed and motivated 8 front office employees to ensure high efficiency of front desk operations at busy hotel, leading to 5% reduction in customer wait times
- Spearheaded continual assessments of comp-set performance benchmarking to standardize processes, resulting in 20% increase in revenue from upselling programs
- Created onboarding training program for new hires that combined web-based sessions with onsite observed simulation scenarios; reduced turnover rates by 10%.
Relationship Officer
Equity Bank Kenya LTD
05.2013 - 09.2015
- Facilitated approval & processing of over 200 business loans to small-to-medium enterprises with average loan size of Kes.300,000, boosting overall loan portfolio by 30%
- Provided comprehensive advisory & support to clients throughout the entire loan applicant process, assisting in smooth transition & repayment with up to 95% retention rate
- Advised on various steps such as financial literacy and strategizing repayments, saving over kes.1M in potential missed payments for more than 10 clients.
Administrative Assistant
OTB Africa
01.2012 - 06.2012
- Fostered an 17% improvement in customer satisfaction levels by developing & implementing strategies for addressing customer queries promptly
- Provided administrative support which enabled our team of 5 to focus on core tasks, ultimately increasing productivity by 15%.
Sales Executive
01.2011 - 12.2011
- Grand IT solutions, Kisumu
- Generated over kes
- 500,000 in yearly revenue by leveraging consultative sales strategy to acquire 20+ new customers and improve retention
- Successfully provided tailored advice & solutions to 15+ IT startups while proactively highlighting benefits, leading to 94% customer satisfaction rate
- Implemented business process overhauls resulting in improved workflow of 5 steps saving 30 hours per project, increasing overall efficiency by 15%.
Student Intern
NEMA
07.2009 - 09.2009
- Managed critical administrative tasks for department head, such as scheduling meetings and preparing agendas, resulting in 25% increase in efficiency
- Recorded minutes from 19 stakeholders meetings involving 51 participants, contributing to 80% of the project goal completion rate
- Provided ad hoc support for workflow optimization projects, increasing productivity by 20%.
Education
Bachelor of Science - Biological And Physical Sciences
09.2006 - 09.2010
Skills
Oral and writing communicationStaff ManagementAdministrative supportTravel accommodationsSchedule ManagementRelationship building and management
Inquiry response
Staff supervision
Issue handling
Scheduling and calendar management
Workflow planning
Excellent Communication
Attention to Detail
Timeline
Front Office Supervisor - Pinecone Hotel
04.2016 - 12.2020
Relationship Officer - Equity Bank Kenya LTD
05.2013 - 09.2015
Administrative Assistant - OTB Africa
01.2012 - 06.2012
Sales Executive -
01.2011 - 12.2011
Student Intern - NEMA
07.2009 - 09.2009
University Of Nairobi - Bachelor of Science, Biological And Physical Sciences
09.2006 - 09.2010