Lam (Pauline) Nguyen
Garden Grove,CA
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista
Da Vien Coffee
10.2023 - Current
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Food Preparer
Da Vien Coffee
10.2023 - Current
- Enhanced customer satisfaction with quick and accurate food preparation, ensuring timely service.
- Maintained high levels of sanitation by strictly adhering to food safety guidelines and regulations.
- Implemented best practices for safe food handling procedures, minimizing cross-contamination risks in the kitchen space.
Cashier
Da Vien Coffee
10.2023 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier
Feng Cha
12.2022 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Boba Barista
Feng Cha
12.2022 - 08.2024
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
- Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
Education
Bachelor of Arts - Business Administration
California State University - Fullerton
Fullerton, CA05.2027
High School Diploma -
Bolsa Grande High School
Garden Grove, CA05.2023
Skills
- Active listener
- Cleanliness
- Safe Food Handling
Certification
Food Handler Certificate of Completion
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Barista
Da Vien Coffee
10.2023 - Current
Food Preparer
Da Vien Coffee
10.2023 - Current
Cashier
Da Vien Coffee
10.2023 - Current
Cashier
Feng Cha
12.2022 - 08.2024
Boba Barista
Feng Cha
12.2022 - 08.2024
Bachelor of Arts - Business Administration
California State University - Fullerton
High School Diploma -
Bolsa Grande High School
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