Summary
Overview
Work History
Education
Skills
Timeline
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Paulita Brady

Paulita Brady

Inkster

Summary

Highly motivated and detail-oriented professional with over 5 years of experience in customer service, team supervision, and operational management. Skilled at delivering exceptional customer experiences, streamlining processes, and fostering team collaboration. Proven ability to manage schedules, train employees, and resolve conflicts efficiently. Known for strong interpersonal communication, problem-solving abilities, and adaptability in dynamic work settings.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Family Dollar
01.2022 - 11.2024
  • Directed daily store operations, including opening and closing procedures, inventory management, and cash handling.
  • Created and maintained staff schedules, ensuring adequate coverage and adherence to labor budgets.
  • Trained and mentored new employees to uphold company standards and improve team productivity.
  • Resolved customer complaints and processed returns to ensure customer satisfaction and loyalty.

Supervisor

Waltonwood Assisted/Senior Living
02.2021 - 01.2022
  • Supervised a team of caregivers, ensuring adherence to quality standards and providing coaching for improved performance.
  • Designed and managed staff schedules to ensure seamless operations and adequate care coverage.
  • Assisted with the onboarding and training of new employees, fostering a supportive and inclusive environment.
  • Collaborated with families and healthcare professionals to meet the specific needs of senior residents.

Customer Service Representative

Toys"R"Us
11.2019 - 01.2021
  • Delivered exceptional customer service by assisting with returns, exchanges, and membership-related issues.
  • Handled high-volume customer interactions efficiently, maintaining a positive and professional demeanor.
  • Provided detailed information about products and services, ensuring customers had an excellent shopping experience.
  • Supported team members by managing the front desk during peak hours and resolving escalated concerns.

Education

Associate Of Business Administration - Business Management

University of Michigan, Dearborn
Dearborn, MI
04.2025

Skills

  • Customer Service & Support
  • Team Leadership & Supervision
  • Scheduling & Time Management
  • Problem Solving & Conflict Resolution
  • Employee Training & Development
  • Strong Interpersonal Communication
  • Adaptability and Multitasking

Timeline

Assistant Manager

Family Dollar
01.2022 - 11.2024

Supervisor

Waltonwood Assisted/Senior Living
02.2021 - 01.2022

Customer Service Representative

Toys"R"Us
11.2019 - 01.2021

Associate Of Business Administration - Business Management

University of Michigan, Dearborn

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Paulita Brady