Paulita Hernandez
Wellington,FL
Overview
21
21
years of professional experience
1
1
Certification
Work History
Billing Manager
Call 4 Health,Inc.
Delray Beach, Florida
09.2019 - 08.2025
- Developed improved standard operating procedures to increase billing accuracy and cash flow.
- Participated in process improvement initiatives to increase efficiency within the department.
- Processed customer refunds promptly upon request.
- Worked with customers to resolve billing disputes in a timely manner.
- Investigated unapplied payments or credits to determine appropriate application method.
- Maintained customer records in accounting systems ensuring accuracy of information entered into system.
- Developed and implemented billing procedures to ensure accurate data entry and timely payment collection.
- Monitored delinquent accounts and worked with collections department if necessary.
- Assisted auditors with required documentation related to accounts receivable audits.
- Developed performance improvement plans based on deep reviews of current work.
Billing Assistant
Call 4 Health, Inc.
Boca Raton, Florida
05.2010 - 09.2019
- Generated and sent invoices, reminders and notices to customers and third parties.
- Organized, opened and filed incoming mail.
- Managed customer accounts and updated records as needed.
- Reached out to customers and paying entities to seek current and late payments.
- Responded promptly to inquiries from internal and external customers regarding billing issues.
- Followed up on unpaid invoices to ensure timely collection of payments due.
- Researched discrepancies between customer invoices and payments received.
- Assisted with month-end closing procedures related to billing activities.
- Entered new customer information into the system, including credit limits and payment terms.
- Analyzed financial documents such as contracts and purchase orders to determine appropriate pricing structure for each transaction.
- Collaborated with other departments to resolve any discrepancies in billing data or documentation.
Administrative Assistant
Rexel Consolidated Electric
West Palm Beach, Florida
06.2004 - 10.2009
- Managed office correspondence and communication for team efficiency.
- Monitored office supplies and placed orders to maintain inventory levels.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Directed customer inquiries to appropriate department personnel.
Education
GED -
Miami Lakes Technical Center
Miami, FL05-1999
Skills
- Customer service and support
- Office equipment operation
- Document management
- Supply ordering
- Computer proficiency
- Data entry and invoicing
- Microsoft Office suite
- Email communication skills
- Detail orientation
- Goal-directed approach
- Multi-tasking abilities
- Phone management skills
- Written communication expertise
- Telemarketing strategies
- Inbound and outbound communication
- Professional demeanor
- Problem-solving skills
- Strong work ethic
- Accounts receivable and payable management
- Billing and collections expertise
- Notary services and lien release
References
None Specified
Certification
Former Florida Notary Public
Education History
None Specified
Employment History
None Specified
Languages
English
Professional
Spanish
Limited
Timeline
Billing Manager
Call 4 Health,Inc.
09.2019 - 08.2025
Billing Assistant
Call 4 Health, Inc.
05.2010 - 09.2019
Administrative Assistant
Rexel Consolidated Electric
06.2004 - 10.2009
GED -
Miami Lakes Technical Center