Paulito Barbasa
Los Angeles,California
Summary
Results-driven professional with extensive experience at LAZ Parking, specializing in staff training and guest support. Proven track record of enhancing team performance and boosting customer satisfaction through effective communication and meticulous attention to detail. Expertise in transaction management and vehicle operations, ensuring operational excellence and superior guest experiences. Honesty and accuracy as a Cashier highlighted by strong cash management skills and a commitment to exceptional service. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Overnight Cashier/Valet/Doorman
Curbstand Parking
Beverly Hills, CA
02.2024 - 07.2024
- Counted and balanced cashier drawers.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Greeted customers and provided friendly customer service.
- Ensured accuracy of all transactions by verifying amounts received against sales slips.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Processed customer payments quickly and returned exact change and receipts.
- Greeted customers promptly and responded to questions.
- Accepted and processed credit and cash payments, making correct change from cash register drawer.
- Communicated effectively with co-workers to ensure smooth operations during shift changes.
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
- Notated damages to vehicles to reduce exposure to risk and lawsuits.
- Followed company policies related to guest satisfaction standards and procedures.
- Performed daily vehicle inspections prior to driving or providing service for customers.
- Utilized proper safety protocols when operating motor vehicles or handling customer belongings.
- Responded promptly to customer inquiries regarding directions, events, restaurants.
Overnight Cashier/Valet/Doorman
LAZ Parking
Beverly Hills, CA
06.2016 - 02.2024
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Provided excellent customer service through active listening and problem solving skills.
- Identified security risks and thefts and alerted management immediately.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Communicated effectively with co-workers to ensure smooth operations during shift changes.
- Ensured accuracy of all transactions by verifying amounts received against sales slips.
- Maintained accurate records of daily transactions including sales reports, deposits, product orders.
- Accepted cash, check, credit card payments and calculated change due for customers.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Updated and maintained databases with current information.
- Patrolled parking areas and monitored car safety to prevent theft and damage.
- Greeted customers and opened doors for them upon arrival.
- Kept digital logs updated with cars, locations and special customer information.
- Issued ticket stubs and gave customers matching stub for locating parked vehicles.
- Handled difficult situations calmly and professionally in order to maintain a positive relationship with guests.
- Greeted guests and answered questions about valet service, directions and local attractions.
- Informed guests of location of hotel reception, concierge and lounges.
- Positioned barricades and gates to maximize traffic flow through parking lot.
- Maintained cleanliness of all areas used for valet operations, including lobby, driveways, and parking lots.
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
Education
Associate of Science - Radiologic Technology
Iloilo Doctors' College
Philippines04-2004
Skills
- Cashier training
- Staff training
- Attention to detail
- Team leadership
- Adaptability and dependability
- Data entry accuracy
- Opening and closing procedures
- Transaction management
- Money handling
- Team collaboration
- Clear communication
- Ticket issuing
- Team player attitude
- Guest flow management
- Guest assistance
- Standard vehicle operation
- Vehicle parking and retrieval
Certification
- Insurance License in California
Timeline
Overnight Cashier/Valet/Doorman
Curbstand Parking
02.2024 - 07.2024
Overnight Cashier/Valet/Doorman
LAZ Parking
06.2016 - 02.2024
Associate of Science - Radiologic Technology
Iloilo Doctors' College
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