Paul J. Bastian
Green Bay,WI
Summary
Success in customer service, logistics, project management, sales and human resources fields provided the tools to cooperate with partners to utilize existing procedures and development of new initiatives to produce significant productivity and efficiency. A motivated, decisive, self-starter who is looking for a challenge in a position to use these skills and experience for mutual success and personal growth.
Overview
8
8
years of professional experience
Work History
Senior Customer Service Specialist
Schneider National Inc.
Green Bay, WI
06.2021 - 04.2022
- Handled over 50 Bulk transportation customer accounts with creating and managing orders, load creation, and planning.
- Worked with account representatives, shipping and receiving contacts to ensure commodities moved between shipper and consignee efficiently and safely.
- Worked with sales team to get relevant information from customer to quote prices for orders or create orders from existing information.
- Partnered with safety team to verify products met all industry standards before moving.
- Cooperated with 12 person planning team to ensure proper trailers available, times for transit were correct and all load information was attached to orders.
- Managed all customer account communication via email and phone regarding any issues and using that information to utilize correct areas and people to ensure customer satisfaction as well as driver and facility safety.
- Worked with various teams to ensure all appropriate charges were added to accounts to process correctly.
Team Leader
Meijer
Howard, WI
02.2017 - 06.2021
- Supervised 20-person overnight stocking and customer service team to ensure proper truck unloading, stocking of shelves with correct merchandise, point of sale customer experience, and product conditioning for excellent product presentation.
- Oversaw warehouse personnel to unload trucks, check-in merchandise, stock product, work with vendors and work to reduce shrink through various company processes.
- Led grocery team on resetting displays, endcaps and center-aisle merchandising. Did ad resets along with vendors, stocking and maintaining ad merchandise, and restocking merchandise from product returns.
- Assigned responsibility of overseeing entire facility when Store Director in Charge was gone or unavailable. These duties made me responsible for all departments while on duty, store security, customer escalations, working with upper-level company management and all employee productivity and issues.
- Handled human resource duties such as applications, interviewing, hiring, orientation and training of new employees. Took point on employee reviews, compensation changes, discipline, suspensions and terminations.
- Did weekly schedules for various departments ensuring complete coverage for store needs.
- Completed Line Leader training eight-week training course by working and learning at various stores within Wisconsin/Michigan market.
- Lead store engagement team which created and executed store events for store morale and team building.
Escalated Call Specialist
Humana
De Pere, WI
02.2014 - 11.2016
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Completely satisfied customers with questions, concerns or problems related to health and wellness program and guided them through intricacies of earning rewards though program participation.
- Processed between 12-18 emails and faxes per hour of customer activities to correctly apply points to customer accounts.
- Excelled at escalated calls and emails using advanced customer service techniques tp find solutions to satisfy and assuage customers.
- Adhered to all company guidelines to protect and secure customer private health information.
- Used fitness device expertise of multiple manufacturers and types to assist customers in getting various fitness devices from multiple manufacturers hooked up and synched with health and wellness program.
- Facilitated department social activities as part of engagement team.
- Worked with co-worker on presentation of new department procedures and presented at company town hall.
- Developed and maintained courteous and effective working relationships
Education
Bachelor of Arts - History, Humanistic Studies
University of Wisconsin- Green Bay
Green Bay, WI05.2011
Skills
- Adept with Microsoft Office Programs
- Handling Complaints and Inquiries
- Calm and Professional Under Pressure
- Delegation and Supervision
- High-Volume Call Environments
- Customer Data Confidentiality
- Customer Account Management and Assistance
- Strong Communication and Interpersonal Skills
- Delegation and Supervision
- Proficient in Multi-System Environments
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Senior Customer Service Specialist
Schneider National Inc.
06.2021 - 04.2022
Team Leader
Meijer
02.2017 - 06.2021
Escalated Call Specialist
Humana
02.2014 - 11.2016
Bachelor of Arts - History, Humanistic Studies
University of Wisconsin- Green Bay
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