Paul Spry
Toronto
Summary
With a strong work ethic and proven ability to quickly learn and adapt in demanding situations, eager to leverage interpersonal and problem-solving skills in a recruiting environment. Seeking a challenging role to contribute to a successful talent team while developing expertise in the tech industry.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Project Lead
WellnessLiving
12.2023 - Current
- Successfully led the launch of Presence 2.0, including the recruitment and onboarding of a high-performing team of specialists and a 200% increase in signups
- Reduced department churn by nearly 50%, by fostering a positive work environment that encouraged open communication and customer growth opportunities
- Provided strategic leadership and direction to the organization in 2025, driving key initiatives and ensuring alignment with overall business goals
- Enhanced cross-functional collaboration by working closely with executive leadership, sales, product management, and technical teams to resolve escalated issues quickly
- Analyzed existing workflows to identify bottlenecks and areas needing improvement, improving department launch rates month over month
Project Coordinator
WellnessLiving
10.2022 - 10.2022
- Sustained end-to-end full-cycle communications with internal stakeholders to deliver customer deliverables within scope, while maintaining good relationships
- Identified and worked to remove barriers to successfully launch customer websites, with particular emphasis on resolving design issues with customers
- Maintain healthy relationships with customers (0% Churn) and always ranked 10/10 in customer satisfaction
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones
Voice of the Customer
Faire
10.2019 - 05.2022
- Support brands and retailers successfully with account inquiries and troubleshooting
- Acting Voice of Customer, supporting cross-functional teams with customer education and product launches
- Successful VOC for the launch of major features such as Inventory Tracking, Editing orders and the Order Writing Tool
- Responsible for educating CX team (80+ members) with internal and customer facing-documentations
- Maintained 95% CSAT and sub-8 hour SLA on all inquiries
- Optimized customer feedback by working closely with the Product team to create UX improvements throughout the order fulfillment process
- Proven ability to multitask and maintain focus of ongoing tasks, while effectively communicating to appropriate teams
Store Manager
Loop Clothing
01.2017 - 12.2019
- Developed and executed a successful social media strategy to increase brand visibility and attract quality customers, resulting in a 15% increase in online engagement
- Effectively addressed customer concerns and resolved challenges promptly to ensure a positive and seamless customer experience
- Develop business strategies to raise our customers' pool, expand store traffic and optimize profitability
- Successfully managed and mentored a team of employees in a fast-paced environment, fostering a positive and productive work environment through proactive communication, constructive feedback, and team building activities
Education
College Certificate - Interactive Media Management
Sheridan College
Oakville09-2018
Bachelor of Science - Cognitive Science
Carleton University
Ottawa01.2016
Skills
- Collaborative mindset
- Leadership skills
- Project coordination
- Customer Experience
- Sales
- Candidate screening
- Team collaboration
- JIRA
- SalesForce
- GoHire
- Microsoft Suite
- Figma
- Customer Relationship Management
Accomplishments
- Successful Product Launch Leader: Lead to the Increase customer signups by 200% in the first week of launch.
- Effective Hiring Manager: Hired team members responsible for the successful launch of Presence 2.0 at WellnessLiving.
- Customer Satisfaction Excellence: Maintained 0% customer churn and 10/10 satisfaction ratings.
- CX Team Education: Educated 80+ team members, maintaining 95% CSAT and sub-8 hour SLA.
Certification
- Foundations of User Experience (UX) Design
- Leadership Fundamentals Program, MarSS
Timeline
Project Lead
WellnessLiving
12.2023 - Current
Project Coordinator
WellnessLiving
10.2022 - 10.2022
Voice of the Customer
Faire
10.2019 - 05.2022
Store Manager
Loop Clothing
01.2017 - 12.2019
College Certificate - Interactive Media Management
Sheridan College
Bachelor of Science - Cognitive Science
Carleton University
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