Paul Jerome Abulencia
Server/Bartender
Silver Spring,MD
Summary
Dependable, punctual and hard working. Successful providing fast, high-quality customer service to guests in any settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, staff and management.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Bartender, Server Leader
PJ Clarke’s Washinton DC
, DC
10.2012 - 02.2019
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Orchestrated numerous private parties, business meetings and formal engagements.
- Completed regular bar inventories and daily requisition sheets and increased sales and profits.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
Warehouse Associate
Toys R Us
Gaithersburg, MARYLAND
10.2009 - 01.2011
- Wrapped pallets in shrink wrap prior to loading.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Maintained warehouse accessibility and safety.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Consistently lifted materials weighing as much as 50 pounds.
- Recorded information, shortages and discrepancies to keep records current and accurate.
Education
Gaithersburg High School
08.2005 - 06.2009
Skills
Ordering procedures
Sales expertise
Bilingual in English and Tagalog
Handling difficult customers
Staff Management
Clear and effective communication
Customer relationship management
Inventory
Timeline
Bartender, Server Leader
PJ Clarke’s Washinton DC
10.2012 - 02.2019
Warehouse Associate
Toys R Us
10.2009 - 01.2011
Gaithersburg High School
08.2005 - 06.2009