Paul John Liscano
San Mateo,CA
Summary
Seasoned Area Operation Manager with a track record of cost-saving initiatives and team leadership at Daily Mango. Efficiently managed inventory, implemented technology enhancements, and resolved customer issues with professionalism. Skilled in Airline Software and Microsoft Office, demonstrating a continuous improvement mindset and effective bilingual communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Branch Operation Manager
Daily Mango
Manila
03.2023 - 02.2024
- Manage Quality Assurance, Strategies improvement processes, Oversees the operations
- Developed strategies to optimize branch operations.
- Coordinated customer service initiatives and staff training.
- Resolved customer complaints in a timely manner.
- Organized daily workflow to maximize efficiency and productivity.
- Analyzed weekly sales figures and adjusted staffing accordingly.
- Managed inventory levels of cash, supplies, and other resources.
- Prepared and managed cash shipments between banks.
- Elevated customer and vendor satisfaction ratings by resolving worksite damage and product issues for speedy resolutions.
Customer/Traffic Service Agent & Administrative
Singapore Airlines
05.2022 - 02.2023
- Staff Management, Administrative, Ground and above handling, Baggage Agent, Lead/supervisor
Passenger Service Agent
French Bee/Sun Country Airlines (Matrix Aviation Services)
03.2020 - 11.2020
- Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers
- Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
Trainor/Passenger service agent
AirFrance/KLM (Prospect Airport Services)
06.2017 - 01.2019
- Training and onboarding new hires to make sure they Understand their roles
- Setting goals for workers and making sure they comply with the company's plans and vision
- Reporting performance records and evaluations to HR and management.
Solution Specialist
Inmotion Entertainment
08.2015 - 07.2018
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Compute sales prices, total purchases and receive and process cash or credit payment
- Answer questions regarding the store and its merchandise
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Inventory stock and requisition new stock
- Exchange merchandise for customers and accept returns
- Clean shelves, counters, and tables
- Help customers try on or fit merchandise
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Passenger Service Agent
Lufthansa /Swiss Air (HALLMARK AVIATION SERVICES)
08.2016 - 02.2017
- Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers
- Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers
- Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
Sales Associate
Pacific Gateway Concessions
07.2014 - 07.2015
- Greet customers and ascertain what each customer wants or needs
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Compute sales prices, total purchases and receive and process cash or credit payment
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Clean shelves, counters, and tables
- Explain and demonstrate safety procedures and safety equipment use
- Perform equipment safety checks prior to departure
- Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking
- Greet passengers boarding transportation equipment and announce routes and stops
- Issue and collect passenger boarding passes and transfers, tearing or punching tickets as necessary to prevent reuse
- Provide customers with information on routes, gates, prices, timetables, terminals, or concourses.
Education
Bachelor of Arts - Information Technology
Far Eastern University
Skills
- Sales Management
- Staff Supervision
- Customer Service Management
- Passenger Assistance
- Boarding Support
- Check-In Procedures
- Payment Processing
- Expense Tracking
- Invoice Processing
- Microsoft Excel
- Product Sales
- Sales Development
Certification
- JETBLUE AIRWAYS UNIVERSITY, FLORIDA
College of Airports
Certificate of Completions in Airport Operations
April-May 2022
- PROSPECT ACADEMY,TEXAS
Certificate of Completions in Safety and Manual Wheelchair
December 2017
Timeline
Branch Operation Manager
Daily Mango
03.2023 - 02.2024
Customer/Traffic Service Agent & Administrative
Singapore Airlines
05.2022 - 02.2023
Passenger Service Agent
French Bee/Sun Country Airlines (Matrix Aviation Services)
03.2020 - 11.2020
Trainor/Passenger service agent
AirFrance/KLM (Prospect Airport Services)
06.2017 - 01.2019
Passenger Service Agent
Lufthansa /Swiss Air (HALLMARK AVIATION SERVICES)
08.2016 - 02.2017
Solution Specialist
Inmotion Entertainment
08.2015 - 07.2018
Sales Associate
Pacific Gateway Concessions
07.2014 - 07.2015
Bachelor of Arts - Information Technology
Far Eastern University
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