Paulleisha Tubbs
Farmington Hills,MI
Summary
Proven leader in the hospitality at Kitchen And Kocktails. Excelled in employee training and customer service. Leveraged problem-solving and upselling techniques to significantly enhance guest overall dining experience. Recognized for exceptional team leadership and organizational skills, ensuring seamless operations and positive dining environments for everyone. Embrace challenges and always seeking self-improvement. Skill set would make a great asset to any position.
Overview
4
4
years of professional experience
Work History
Lead Server
Kitchen And Kocktails
08.2020 - 04.2022
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Oversaw daily operations, delegated tasks, and trained all new staff.
- Handled customer complaints professionally, resolving issues effectively and while providing outstanding customer service.
- Collaborated with all of kitchen staff to ensure accuracy and timely delivery of meals.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Maintained clean and organized dining areas, ensuring pleasant atmosphere for guests at all times.
- Assisted in creating policies and developed training material for staff at two different locations .
- Provided exceptional service to celebrities, ensuring their dining experience was perfect.
- Recognized by ownership and prominent restaurant guests for leadership and attention to detail and work ethic.
Overnight Stocker
Walmart
02.2020 - 07.2020
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day's operation.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Assisted in training 4 new employees, insuring they're effectively trained for their current position.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage or injuries
Server /Certified Server Trainer
Outback Steakhouse
04.2018 - 02.2020
- Demonstrated strong multitasking skills by managing 5-6 tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Education
High School Diploma -
Duncan High School
Duncan, OK05.2014
Skills
- Customer Service
- Employee Training and Development
- Responsible and Trustworthy
- Problem-Solving
- Task Delegation
- Fine dining experience
- Upselling techniques
- Team Leadership
- Positive and Friendly Attitude
- Effectively able to communicate with Deaf
- Organization and Efficiency
Timeline
Lead Server
Kitchen And Kocktails
08.2020 - 04.2022
Overnight Stocker
Walmart
02.2020 - 07.2020
Server /Certified Server Trainer
Outback Steakhouse
04.2018 - 02.2020
High School Diploma -
Duncan High School
Similar Profiles
Ja'nea DavisJa'nea Davis
Barback at Kitchen and Kocktails by Kevin KellyBarback at Kitchen and Kocktails by Kevin Kelly
Lequisha JeantyLequisha Jeanty
Server at Kitchen and KocktailsServer at Kitchen and Kocktails
Bobby LewisBobby Lewis
Line Cook at Kitchen + KocktailsLine Cook at Kitchen + Kocktails