Paul Muncer

• Oversee Philadelphia GMP / GDP temperature control facility and two remote sites in Raleigh-Durham, NC, and Kansas City, MO, including managing over 50 employees and monthly P&L exceeding $7M to ensure operational excellence and profitability. Direct packaging, drivers, warehouse, and operations teams to maintain strict compliance with GMP/GDP quality standards. Manage movement of temperature-controlled clinical trials by conducting risk analyses and lane mapping based on product validation and packaging. Lead quarterly business reviews to present business trends, identify client needs, and drive service enhancements. Engage weekly with pharmaceutical clients to strengthen partnerships, support business growth, and provide market analysis insights.
• Maintained profitability, reduced operational costs, and supported long-term business sustainability by conducting monthly financial analyses of facilities.
• Achieved #1 global ranking in client quality audits, earning recognition for exemplary documentation, risk mitigation practices, and warehouse flow design, with zero critical findings.
• Increased output capacity without additional costs by realigning warehouse layout and process flow.
• Renegotiated contracts, reduced costs, and increased profitability by leveraging carrier relationships, while maintaining uninterrupted service levels.
• Oversaw compliance with industry regulations, ensuring adherence to quality standards across all operations.
• Directed operational strategy to enhance supply chain efficiencies and improve service delivery.
• Implemented process improvements that reduced turnaround time and increased client satisfaction levels.
• Managed cross-functional teams, fostering collaboration to achieve organizational goals and objectives.
• Led operational strategy to enhance supply chain efficiency and reduce delivery times.

Led and oversaw operations of the Americas Division aimed at ensuring profitability and seamless execution in ground, air, ocean, customs, and contract logistics services. Additionally responsible for the transition and implementation of acquired companies over. Directed daily operations, long-term strategy, and logistics initiatives to drive continuous improvement and align with corporate goals. Managed fourteen station managers to ensure execution of divisional strategy, leadership development, and alignment with corporate objectives.

• Fully transitioned 3 companies that were acquired adding additional locations, increasing profitability.
• Achieved 23% YOY growth by designing and implementing US strategic growth plan, including the sales structure redesign, commission plan overhaul, waste reduction and focus on product, vertical, and trade lane strategies.
• Managed the transformation process to evaluate facility performance and reverse negative EBIT, turning underperforming stations into positive-margin, growth-oriented operations.
• Cut expenses and reduced costs by average of 20% through waste reduction.
• Led strategic initiatives to enhance operational efficiencies across multiple departments.
• Developed and implemented long-term business strategies aligned with corporate objectives.
• Oversaw budget allocation and resource management to optimize project outcomes.
• Cultivated relationships with key stakeholders to drive collaborative partnerships.
• Directed cross-functional teams in executing high-impact projects, ensuring alignment with organizational goals.
• Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.

Secured and negotiated contracts with international agents, airlines, and ocean carriers to strengthen global partnerships and optimize service delivery while reducing costs by 18%. Grew the international customer base by 35%. Mentored and monitored International Division of North America to drive sustained growth, enhance performance, and align operations with organizational strategy.

• Expanded market presence and operational efficiency by directing opening of new offices in strategic locations, including overseeing site selection, facility lease negotiations, and staffing.
• Transitioned and launched international division at PHL station, while integrating team of five employees and their full customer base following reorganization closure.
• Negotiated carrier and cartage rates using market analysis and historical data to secure competitive pricing.
• Established profitability for new division in under six months, while ensuring operational stability and revenue growth.
• Led regional operations, optimizing logistics strategies and enhancing service delivery across multiple locations.
• Developed and implemented cost-saving initiatives, resulting in improved budget management and resource allocation.
• Oversaw team performance, providing mentorship to enhance professional development and operational efficiency.
• Directed regional logistics operations, enhancing efficiency and service delivery across multiple locations.
• Developed and implemented strategic initiatives to optimize supply chain processes and reduce operational costs.

Led and oversaw operations of Americas Division with $23M GP across eight facilities in Eastern/Central US and Canada aimed at ensuring profitability and seamless execution in ground, air, ocean, customs, and contract logistics services. Directed daily operations, long-term strategy, and logistics initiatives to drive continuous improvement and align with corporate goals. Served on North American Executive Board and supported West Coast VP by identifying areas for improvement and delivering actionable reports to CEO. Supervised eight station managers to ensure execution of divisional strategy, leadership development, and alignment with corporate objectives.

• Achieved 18% YOY growth by designing and implementing US strategic growth plan, including national sales structure redesign, commission plan overhaul, and focus on product, vertical, and trade lane strategies.
• Led transformation program to evaluate facility performance and reverse negative EBIT, turning underperforming stations into positive-margin, growth-oriented operations.
• Cut expenses by average of 20% through waste reduction.
• Negotiated utility contracts, saving $200K annually.
• Standardized telecom providers and transitioned stations to VoIP.
• Converted $250K annual loss into $125K gain by leading conversion factor Initiative to stabilize margins.
• Launched management training program to build internal talent pipelines, prepare high-potential employees for promotion, and strengthen succession planning.
• Reduced costs and improved efficiency by implementing shared services in China and India, offshoring financial tasks and data entry.
• Maintained profitability at two of company's largest hubs through strategic cost control, efficiency gains, and operational oversight.
• Developed new budget template to shift financial focus from trucking to freight forwarding/logistics, incorporating warehousing, insurance, and additional costs to improve financial accuracy and strategic planning.
• Led regional operations to enhance service delivery and customer satisfaction across multiple locations.
• Developed strategic partnerships with key stakeholders to drive business growth and market expansion.

Recruited initially to open company's first organic office in Pennsylvania, where there was no representation or footprint, and identify new business opportunities. Oversaw entire business startup, including developing the business case, creating budget projections, securing location (lease, facility, furnishings, and IT buildout), and hiring all staff. Focused all processes, staff, and projects on rapid growth. Drove new business by identifying high-value targets and evaluating new markets and verticals growing the client base 24% month over month. Held authority for P&L and expenses across entire station and had full ownership of pharmaceuticals vertical worldwide. Extensive work building out infrastructure required to maintain “can't fail” cold chain for pharmaceutical products. Diversified the client mix added 40% pharmaceutical clients. Supervised all employees in Pennsylvania station and acted as liaison between sales and operations to optimize customer service.

Key Achievements:

• Opened company's first organic location in Pennsylvania in 30 days and achieved profitability in just 120 days instead of typical 1+ year partially by hiring previous employees who knew the business, had key relationships, and brought books of business.
• Launched extremely profitable pharmaceutical vertical that became profitable in half the standard time, initially focusing on derivatives and quickly moving into finished goods, including:
• Maintaining cold chain requirements by developing processes, implementing equipment such as warehouse freezers and refrigerated trucks, and technology that notified designated personnel to potential problems.
• Accounting for highly regulated product from arrival to delivery and tracking product from department to department and person to person with a simple sign-off procedure.
• Creating manual to ensure compliance with good manufacturing practices (GMP).
• Oversaw construction of new facility and entire move that expanded company footprint from 5K sq.ft. to 18K+ sq.ft.
• Conducted in-depth analysis of all customers, examining costs versus revenue to identify profitable clients, which sales focused more on, and eliminated/decreased focus on low- and no-profit clients.
• Fulfilled all requirements to successfully pass quarterly/semi-annual audits by manufacturers to become an approved vendor.

Directed all aspects of daily operations for Philadelphia location providing logistical services and transportation cost analyses for varied multinational clients. Focused on procurement and logistics, with authority for warehousing, customer service, sales, finance, inventory, and export operations. Developed and actively monitored air and ocean department's $40M+ annual transportation spend. Assisted with business development, regularly interacting with customers regarding product/service inquiries and complaints. Conducted quality management reviews, ensured proper documentation of hazardous materials, and compiled various records and reports. Trained and mentored agents to maintain proper procedures, customer service, and productivity standards.

Key Achievements:

• Spearheaded rapid corporate growth from 5 offices to 53, including coordinating $1.5M buildout of Pennsylvania facility that generated $1M monthly by 2011.
• Drove 24% YOY revenue increase through business development and sales support that expanded client base as well as a cost-effective supply chain network.
• Recognized internally as Compliance Expert responsible for implementation of domestic and international government regulations.
• Generated significant freight cost savings and better service agreements through aggressive negotiations and development of the air, ocean, and truck freight product.
• Proactively maintained knowledge of logistics technology advances and applied developments to improve logistics processes.
• Developed and effectively used meaningful logistics metrics to improve efficiencies and reduce costs.
• Established and implemented high-level logistics strategies to support internal and external customer demands in accordance with long-term business objectives.
• Led operational initiatives to enhance supply chain efficiency and cost-effectiveness.
• Streamlined processes to improve workflow and reduce lead times across logistics operations.