Paul Posta

Fintech VC Start-up Payments as a Service with 75 employees and $Billions in Payments Processed.

Leader who has scaled customer onboarding through start-up's next growth phase

• Set and executed strategy
• Delivered positive launch experience with customers increasing speed and depth of user adoption to drive acceleration of revenue goals
• Highly collaborative with Sales, Finance, Customer and Product teams
• Built for scale – provided process reimaging workflows, technology automation, team accountabilities that collectively enabled customers to be self-sufficient in deployment process
• Motivated and trained employees to maximize team productivity
• Conducted regular reviews of operations and identified areas for improvement
• Designed SOWs for customer segments with complementary revenue generation segmentation strategies
• Proved successful working within tight deadlines and fast-paced environment
• Resolved problems, improved operations and provided exceptional service

Supply Chain Freight and Parcel VC – Mid Cap with 3,5000 employees and $5Billion in Managed Freight Director Solutions Engineering / Implementations

• Accountable for leading Solutions Engineering and Implementation teams to design and deploy supply chain logistics solutions improving clients' business models
• Lead team of 28 with 4 direct reports
• Partnered with all Transportation Insight's most strategic prospects
• Reported to BU President
• Delivered technology and process enhancing client experiences
• Built diverse teams around client centric service model to exceed planned revenue management metrics
• Collaborated with peer leaders to drive 110% goal utilization on new logo sales
• Delivered 45% improvement in median days to initial revenue realization through technology and process
• EBITDA focused on lean operations and standardization that drove positive client experiences
• Stood up commercial metrics and new process identifying /responding to changes in client performance
• Learned and adapted quickly to new technology and software applications
• Self-motivated, with strong sense of personal responsibility

Transportation Freight SaaS PE Start-Up with 60 employees and $Millions in Managed Freight Director of Operations

• Accountable for formulating processes to enhance SaaS user experience across all logistics modes
• Reported to CEO, lead team of 20 with 5 direct reports engaged with operations, technology, implementation, and client solutions
• Validated prospective clients existing processes and service gaps to drive improvements within their enterprise supply chain
• Lead client visits to drive contract negotiations and relationship management
• Implemented stage-gate programs improving KPIs including close ratio by 18%
• Drove SaaS transactions by 57% over 12-month period on three top accounts
• Operationalized product benefits of live pricing, real time freight movement visibility and automated auditing through design process resulting in new client growth opportunities

Private Healthcare Products with 3,500 employees and more than $1 Billion in revenues.

Strategically integrated in Supply Chain after successfully deploying SAP.

• Selected due to influential business impacting process development demonstrated during SAP
• Problem statement: supply chain fulfillment failed to meet requested delivery dates resulting in lost business of $17.5M from customers cancelling placed sales orders
• Action and Results: Executed measures, process change, KPIs, workflow, advanced master scheduling, and transparency delivering 62% OTIF improvement and 38% increase in customer satisfaction index
• Formulated innovative lean network design strategies to determine supplier, and production capacities addressing transportation and warehousing costs delivering higher customer service levels
• Leveraged S&OP supply chain optimization planning software to develop inventory, scheduling, procurement, and production planning enhancements to meet sales order requirements incorporating Salesforce leads while mitigating operating costs utilizing Tableau for analytics and reporting
• Developed networked material and inventory process flow in IBM to succinctly define new capital infrastructure requirements
• Identified issues, analyzed information and provided solutions to problems

Hand selected by President as one of eight FTEs to be 100% dedicated as rendered expert to SAP ERP deployment

• Responsible for SD and Vistex modules, including customer communication, order to cash, logistics, MRP, ATP, pricing, credit management, and sales programs
• Directed all aspects of development, master data cleansing, data validation, configuration, test scripting, integration testing, readiness assessment, and go live.
• Implemented principles of enterprise risk management to measure, monitor and control operational deficiencies and roadblocks to success
• Maintained strong working knowledge of ERP, CRM and business intelligence tools and operational features
• Created and managed project plans, timelines and budgets
• Managed 3rd pary relationship with SAP implementor iTelligence

• Demonstrated leadership skills in managing projects from concept to completion

• Used critical thinking to break down problems, evaluate solutions and make decisions
• Team leader in group projects, delegating tasks and providing feedback
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations

• Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination
• Developed and implemented strategic project plans to meet business objectives

• Mitigated business risk and improved customer lead times through thoughtful supplier network design
• Monitored market to capitalize on latest trends
• Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns

• Collaborated with stakeholders to identify business needs and data sources
• Provided technical support for troubleshooting analytics and reporting issues
• Identified and resolved problems through root cause analysis and research
• Created data models to support decision-making processes
• Validated results and performed quality assurance to assess accuracy of data