PAULNA LAUSCAR
1536 WOOD VIOLET DR,FL
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
20
20
years of professional experience
Work History
Supervisor
Success Events LLC
06.2010 - 10.2024
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
Supervisor
Nephron Pharmaceuticals Corporationn
01.2007 - 03.2010
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Manager
McDonald's Fast Food Restaurant
02.2005 - 11.2007
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Collaborated with team members to complete orders.
- Operated register to process payments and collect cash payment for order totals.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Used proper techniques to prepare food and ingredients.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
Education
Associate of Applied Business - Accounting And Finance
UNIVERSITE DE PORT-AU-PRINCE
PORT-AU-PRINCE HAITI09-2000
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Strategic planning
- Complex Problem-solving
- Decision-making
- Process improvement
- Negotiation
- Teamwork and collaboration
Languages
French
Limited Working
HAITIAN CREOLE
Native or Bilingual
Timeline
Supervisor
Success Events LLC
06.2010 - 10.2024
Supervisor
Nephron Pharmaceuticals Corporationn
01.2007 - 03.2010
Manager
McDonald's Fast Food Restaurant
02.2005 - 11.2007
Associate of Applied Business - Accounting And Finance
UNIVERSITE DE PORT-AU-PRINCE
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