Paulo Bukadrokadroka
Lemoore,CA
Summary
Proven Technical Support Engineer and Cyber Security Analyst with a track record of enhancing customer satisfaction and reducing cyber risks at Defense Commissary Agency and Abc Technology Services. Expert in risk management and problem-solving, achieving significant improvements in security posture and support efficiency.
Overview
6
6
years of professional experience
Work History
Technical Support Engineer
Defense Commissary Agency
06.2021 - 05.2024
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Cyber Security Analyst
Abc Technology Services
01.2018 - 03.2021
- Collaborated with IT teams to integrate security measures into the development and deployment of new applications.
- Conducted security audits to identify vulnerabilities.
- Analyzed security incidents post-resolution, identifying areas for improvement in both technical controls and incident response processes.
- Reduced risk of cyber attacks by conducting regular vulnerability assessments and penetration testing.
Education
Bachelor of Science - Computer Science
University of Maryland - Baltimore County
Baltimore, MD12.2017
Skills
- Risk Management
- Security Awareness
- Incident Response
- Network Security
- Policy Development
- Access control
- Technical Support
- Technical Troubleshooting
- Problem-Solving
- Application support
Certifications & Courses
Certified Information Security Manager (CISM) Certified Information
Systems Security Professional (CISSP)
Certified Ethical Hacker (CEH)
CompTIA Security+
Timeline
Technical Support Engineer
Defense Commissary Agency
06.2021 - 05.2024
Cyber Security Analyst
Abc Technology Services
01.2018 - 03.2021
Bachelor of Science - Computer Science
University of Maryland - Baltimore County
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