Paulo Munoz
Westlake
Summary
With years of experience in automotive parts and years of working with Porsche, I want to continue my career and move into a service advisor position. I believe all my knowledge working in parts will help me assist customers with their questions and concerns about their vehicle that is being serviced.
Overview
18
18
years of professional experience
Work History
Porsche Parts Counterman
Braman Porsche of West Palm Berach
West Palm Beach
03.2022 - Current
- Working with service advisors and technicians on service repair orders. Using communication for all repairs VIA myKaarma system.
- Placed inventory numbers on parts to properly identify items for counter associates.
- Located and labeled parts to maintain organized inventory of stock.
- Assisted in unloading trucks and stocking shelves with incoming shipments of parts.
- Implemented inventory control procedures to minimize stock shortages or overages.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
Porsche Parts Counterman
Porsche West Broward
Davie
03.2016 - 03.2022
- Working with service advisors, technicians, and answering wholesale phone calls.
- Working with retail customers' needs. Daily tasks include checking in stock orders.
- Maintaining the warehouse, putting stock parts away, and conducting bin counts.
- Keep warranty parts separate and discard them in a timely manner.
- Returning parts to manufacture. Ordering oil for shop.
- One of two in the department that is assigned to use PRMS which is for requesting parts support for ETA, claims, returns and technical information on parts.
Assistant Parts Manager
Bayview Cadillac
Ft Lauderdale
07.2012 - 07.2015
- Developed and implemented parts department policies and procedures to improve efficiency.
- Implemented inventory control systems to track parts usage and reduce waste.
- Received, examined and reshelved returned parts.
- Managing four employees and providing daily tasks for them.
- Providing a forecast for the end-of-the-month target for parts sales/gross.
- Calculating factory returns. Keeping a clean inventory with a low obsolescence percentage.
Parts Counterman
Vera Cadillac Buick GMC
Pembroke Pines
05.2007 - 07.2012
- Worked retail counter, back counter, and in body shop.
- Providing parts and parts ETA to technicians, advisors and wholesale customers.
- Handling invoices, repair orders, and body shop estimates.
Education
High School Diploma -
Cooper City High School
Cooper City, FL06-1998
Skills
- Parts management
- Parts ordering
- Inventory control
- Customer service
- Parts identification
- Price quoting
- Warehouse operations
- Service team support
- Time management
- Warranty handling
- Ordering parts
- Attention to detail
- Parts department organization
Languages
Spanish
Professional
Timeline
Porsche Parts Counterman
Braman Porsche of West Palm Berach
03.2022 - Current
Porsche Parts Counterman
Porsche West Broward
03.2016 - 03.2022
Assistant Parts Manager
Bayview Cadillac
07.2012 - 07.2015
Parts Counterman
Vera Cadillac Buick GMC
05.2007 - 07.2012
High School Diploma -
Cooper City High School
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