Paulo Santos
Miami Beach
Summary
Results-oriented sales professional with a talent for building customer relationships and closing sales. Utilizes extensive product knowledge to deliver customized solutions that meet customer needs. Consistently meets sales targets and contributes to team success through effective communication and negotiation skills. Experienced in customer service and sales, with strong communication and interpersonal abilities. Adaptable and positive individual committed to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
Sales Consultant - New & Pre-Owned
Land Rover North Dade
06.2024 - 06.2025
- Greeted customers, assessed their needs, and provided tailored vehicle recommendations based on preferences and requirements.
- Effectively described vehicle features, explained usage, operation, and care to enhance customer understanding and satisfaction.
- Built rapport with customers by qualifying buyers, aligning their interests with suitable models, and offering personalized solutions.
- Computed sales prices and total purchase amounts, ensuring transparency and clarity during the sales process.
- Stayed up-to-date on product knowledge, market trends, and dealership promotions to confidently address customer inquiries.
- Developed long-term relationships with clients by maintaining contact, greeting walk-ins, and actively participating in community events to attract new prospects.
- Managed special orders, ensuring customer requests were processed and fulfilled in a timely manner.
- Maintained strong awareness of dealership policies regarding payments, exchanges, and security practices to uphold company standards.
- Engaged in ongoing training to enhance product knowledge and sales strategies, keeping skills and techniques current.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Internet / Floor Sales - New & Pre-Owned
Braman Motors - BMW - Rolls Royce - Bentley
02.2016 - 06.2024
- Drove consistent overachievement of monthly sales quotas, exceeding targets in both new and certified pre-owned luxury vehicles.
- Leveraged VIN Solutions CRM for strategic daily follow-ups, ensuring elite client engagement and seamless sales tracking.
- Delivered bespoke vehicle configurations tailored to discerning client tastes, boosting satisfaction and long-term loyalty.
- Provided white-glove presentations and test drives, articulating the unique value of premium features and brand heritage.
- Orchestrated smooth delivery experiences, coordinating with service and detail teams for a flawless client handover.
- Maintained active prospect pipelines via personalized outreach—calls, texts, direct mail, and high-touch follow-ups.
- Facilitated post-sale introductions to Service Managers, reinforcing aftercare excellence and VIP treatment.
- Monitored and analyzed competitive luxury market pricing, features, and exclusivity packages to stay ahead of trends.
Internet Sales - New & Pre-Owned / Mercedes-Benz & Exotics
Mercedes-Benz of Miami
01.2015 - 01.2016
- Responded expertly to client inquiries regarding vehicle specs, performance, and customization, ensuring trust and transparency.
- Proactively gathered and analyzed client feedback to maintain high satisfaction levels and address concerns promptly.
- Efficiently managed appointment calendars, test drives, and follow-ups to support flawless sales transactions.
- Applied consultative selling techniques in a collaborative setting to align vehicle offerings with individual lifestyle needs.
- Consistently matched clients with ideal vehicle options, balancing performance, comfort, and exclusivity.
- Delivered exceptional service across every sales stage, from initial contact to post-sale follow-through.
- Implemented referral programs and creative prospecting methods, expanding client base and increasing engagement.
- Met or exceeded all sales KPIs by combining deep product knowledge with personalized, high-touch customer service.
Strategic Accounts Manager & Business Development
NextGen Digital Inc
02.2008 - 12.2014
- Led strategic negotiations that increased revenue by 30%.
- Built strong client relationships that drove repeat sales.
- Supplied key components to support smooth production.
- Supervised major international clients, raising sales by 33%.
- Managed over 100 outgoing calls daily, ensuring high client satisfaction.
- Expanded business reach in Europe and Asia.
- Grew the client base by securing important contracts across various markets.
- Directed business development strategies to improve results.
- Introduced advanced sales techniques, surpassing targets by 33%.
- Strengthened client relationships through effective communication.
- Led market expansion efforts, winning high-value client accounts.
- Improved manufacturing efficiency with timely component deliveries.
Sales Manager
Juxtaposition Home
01.2005 - 11.2008
- Coordinated daily store operations, delegating responsibilities and aligning team efforts to support business goals and customer satisfaction.
- Monitored team workflows and KPIs, implementing adjustments to enhance productivity, accountability, and employee performance.
- Managed operational budgets ranging from $75K to $100K/month, optimizing cost control while maintaining service and quality standards.
- Ensured full compliance with organizational policies, brand guidelines, and regulatory standards, reinforcing operational excellence.
- Recruited, onboarded, and trained a team of five, instilling company values and sales strategies to support cohesive team performance.
- Oversaw procurement activities, negotiating with suppliers and aligning inventory with business demands and customer expectations.
- Introduced process improvements that resulted in greater operational efficiency, reduced waste, and improved team output.
Education
Associate of Arts - Business Administration
College Estado Do RIO DE JANEIRO
Rio De Janeiro, RJ01.1989
Skills
- Skilled in utilizing CRM applications
- Skilled in effective follow-up techniques
- Luxury product sales proficiency
- Persuasive closing methods
- B2B Sales Expertise
- Time management
- Objection handling
- Persuasive communication
- Prospecting skills
- Multilingual capacity
- Customer retention
- Relationship building
LANGUAGES
English
Spanish
Portuguese
Timeline
Sales Consultant - New & Pre-Owned
Land Rover North Dade
06.2024 - 06.2025
Internet / Floor Sales - New & Pre-Owned
Braman Motors - BMW - Rolls Royce - Bentley
02.2016 - 06.2024
Internet Sales - New & Pre-Owned / Mercedes-Benz & Exotics
Mercedes-Benz of Miami
01.2015 - 01.2016
Strategic Accounts Manager & Business Development
NextGen Digital Inc
02.2008 - 12.2014
Sales Manager
Juxtaposition Home
01.2005 - 11.2008
Associate of Arts - Business Administration
College Estado Do RIO DE JANEIRO
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