Paulo Yun
San Diego,CA
Overview
2
2
years of professional experience
Work History
Seasonal Specialist
Apple
12.2023 - Current
- Developed strong client relationships through consistent communication and attentive service.
- Listened to customers and found what their needs were to find the right solution for them
- Made the store feel as welcoming as possible for all customers
- Explained and presented products to costumers
Shift Supervisor
Soapy Joes
05.2023 - Current
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Achieved top salesman status by consistently meeting sales quotas
- Successfully worked under pressure to handle customer inquiries and provide excellent customer service
- Responsible for membership sales, cleaning, and maintaining customer satisfaction
Service Associate
Angelika Film Center & Café
12.2022 - 04.2023
- Develop and maintain a strong knowledge of the organization's menu, including ingredients, allergens, and
dietary restrictions, in order to provide accurate and detailed information to customers. - Ensuring high levels of customer satisfaction by providing excellent service and resolving any guest complaints
in a professional manner - Provide exceptional customer service by anticipating and addressing guests' needs in a timely and efficient
manner. - Assist in training new service associates to ensure they are knowledgeable and proficient in their roles
- Maintain a clean and organized work area to ensure a safe and pleasant environment for guests.
Floor Sales
Marshalls
06.2022 - 10.2022
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
- Managed customer returns and exchanges, adhering to store policies while keeping customer satisfaction a top priority.
Education
Accounting
California State University San Marcos
333 S Twin Oaks Valley Rd, San Marcos, CA 9209606.2027
High School Diploma -
Mount Carmel High School
9550 Carmel Mountain Rd, San Diego, CA 9212906.2023
Skills
- Customer Relations
- Quality Assurance
- Adaptability
- Reliability
- Organizational Skills
- Attention to Detail
- Adaptability and Flexibility
- Team building
- Relationship Building
- Task Prioritization
- Professionalism
- Multitasking
Timeline
Seasonal Specialist
Apple
12.2023 - Current
Shift Supervisor
Soapy Joes
05.2023 - Current
Service Associate
Angelika Film Center & Café
12.2022 - 04.2023
Floor Sales
Marshalls
06.2022 - 10.2022
Accounting
California State University San Marcos
High School Diploma -
Mount Carmel High School
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