Paulo Da Silva
Altamonte Springs,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Language
Work History
Technical Support Representative
Orange County Public School District
12.2021 - Current
- Improved system performance by troubleshooting and resolving hardware, software, and networking issues.
- Enhanced user satisfaction by providing timely technical support and solutions for desktop-related problems.
- Streamlined processes by maintaining an up-to-date inventory of hardware and software resources.
- Reduced downtime by efficiently diagnosing and repairing malfunctioning equipment onsite.
- Ensured data security with regular backup procedures, antivirus updates, and system patches implementation.
Senior Technical Specialist
Simply Mac
02.2021 - 03.2022
- Enhanced customer satisfaction by providing timely and efficient technical support for Apple products.
- Resolved hardware and software issues for improved device performance and functionality.
- Conducted diagnostic tests to identify and address technical problems accurately and efficiently.
- Provided exceptional customer service, building rapport with clients to ensure a positive experience.
- Offered remote support services where applicable thus enhancing convenience for customers who could not visit the store physically.
- Streamlined operational processes by implementing efficient workflow management strategies.
Education
Associate of Science - Information Systems Technology
Seminole State College of Florida
Sanford, FL07.2026
Skills
- Help Desk Operations
- Desktop Technical Support
- Application Installations
- Debugging
- User Training
- Hardware Installation
- Front-End Development
- Python Programming
- SQL Database
- Excel Functions
- Active Listening
- Critical Thinking
Accomplishments
- 22/23 Support Person of the year by Orange County Public School.
Hobbies
I love to play and study music since I was 19 years old. I love to code and creating things using my imagination and face the challenges with it. I play tennis in the weekends with friends.
Languages
Portuguese
Native or Bilingual
Quote
It is never too late to be what you might have been.
George Eliot
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Windows
Mac
Linux
Microsoft Office
Visual Studio Code
Pro Tools
Timeline
Technical Support Representative
Orange County Public School District
12.2021 - Current
Senior Technical Specialist
Simply Mac
02.2021 - 03.2022
Associate of Science - Information Systems Technology
Seminole State College of Florida
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